Business Systems Program Manager

**Telework Eligible**

Yes

**Major Duties**

• Serves as a Business Systems Program Manager operating as the Enterprise Platform owner (ServiceNow)...
• and by providing program management oversight for the assigned information technology programs and exercises full secondary general management over the assigned organization and its functions.
• Exercises delegated authority in carrying out assigned program functions and services
• Responsible for the cost, schedule, and performance of assigned programs within the DLA Information Operations, PEO
• Coordinates with other Department of Defense (DoD) and Federal agencies to identify and implement new business systems that support business functions and processes by applying cost, schedule, and performance effectively
• Develops IT program policies, procedures, and practices for DLA systems ensuring the agency is responsible, accountable, and in compliance with overarching directives and guidance.
• Plans, directs, controls, and ensures the integration of enterprise activities for major functional and complex programs. Leads and manages an organization through ..subordinate supervisors by providing leadership, direction..
• ...and guidance in the coordination and integration of multiple business systems efforts across the agency ensuring effective solution-based performance of the assigned programs are met for the design, build, and testing of those business systems.
• Renders management decisions regarding assigned programs and devises methodologies, techniques, and synchronized approaches to identify and propose solutions to unprecedented, difficult management or programmatic problems
• Identifies new ways to meet the mission of DLA and work within the strategic direction of the CIO and PEO.
• Builds collaborative partnerships across the DLA stakeholder community to bring all activities in line with the DLA mission and CIO guidance. ...
• ...Leads daily activities of tactical operations of the ServiceNow Core Platform Team and several applications residing on the ServiceNow platform
• Provides guidance, leadership, and mentoring to subordinate Program and Project Managers on industry standard program and project management methodologies to support the mission requirements
• Participates in continuous process improvement events to determine how to improve on current processes and procedures to better meet the needs of DLA
• Participates in continuous process improvement events to determine how to improve on current processes and procedures to better meet the needs of DLA.
• Develops an acquisition strategy for the PMO and provide guidance, leadership, and mentoring to subordinate staff to implement the strategy
• Develops workload assignments to ensure completion of the mission for the program management office.
• Recommends changes and adjustments to project management plans including revised resources levels and execution strategies.
• Manage a team of professionals that support and manage Information Technology systems and platform on ServiceNow.
• Responsible for assuring maximum effectiveness, efficiency, and success of assigned programs.

**Qualification Summary**

To qualify for Business Systems Program Manager, your qualifications must include: A. Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-15 level, applicants must possess one year of specialized experience equivalent to the GS-14 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Develops IT program policies, procedures, and practices for systems ensuring DLA is responsible, accountable, and in compliance with overarching directives and guidance. Plans, directs, controls, and ensures the integration of enterprise activities for major functional and complex programs, including programs and applications residing on a platform like ServiceNow. Leads and manages an organization through subordinate supervisors by providing leadership, direction, and guidance in the coordination and integration of multiple business systems efforts across the agency ensuring effective solution-based performance of the assigned programs are met for the design, build, and testing of those capabilities. Assures industry standard project management methodology is implemented for maximum effectiveness, efficiency, and success of assigned IT programs and IT sustainment. Experience leading and mentoring project managers in support of programs within your purview. Directs programs to facilitate the effective, efficient, and most productive utilization of resources and successful accomplishment of the agency's primary mission. Understanding how resources can be maximized to get the most return on investment for an IT platform like ServiceNow and all of the products and applications that operate on the platform. Experience working with IT platforms and applications, for example ServiceNow and products residing on the platform, understanding how applications on the platform interconnect to support a connected enterprise. Ability to conceptualize future interactions of all use cases on an IT platform and be able to communicate how to maximize the investment of resources on the ServiceNow platform. This position will be the Enterprise Platform Owner (ServiceNow) within J6, managing the core platform team and supporting use case teams across J6 to maximize usage of resources and create a connected platform level environment for providing an enterprise picture of activities across DLA. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.