Senior Services Counselor

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.
Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We were recently identified as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being. We have also received the Impact Award for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

The Senior Service Counselor plays a vital role in enabling older adults to maintain independence and enhance their quality of life by connecting them with essential supportive services through senior millage services within the community. This position performs individual needs assessments, resource coordination, contract management and service delivery monitoring with a strong focus on advocacy; Attends senior related meetings on behalf of Allegan County.

Starting Wage : $24.74 per hour, full-time

Excellent Benefits Plan: Health benefits begin on the first of the month after your hire date

- Medical, Dental & Vision (3 medical plans to choose from, 2 of which have a $0 biweekly premium)

- County-funded Health Savings Account with our two high-deductible medical plans

- County-paid employee life insurance coverage

- County-paid short-term disability coverage, up to 52 weeks

- Generous retirement plan, including a county contribution of 7% of your annual earnings

- Tuition Reimbursement Program for college degree courses

- Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.

- 13 paid holidays, in addition to PTO

- FREE use of Allegan County government's two fitness centers

Responsibilities and Duties:

1. Assessment and Service Planning: Conducts non-clinical assessments of seniors' needs for wellness and applicable Allegan County Senior Services (ACSS) such as Senior Millage Services, Adult Day Services, In Home Support, Home Delivered Meals, Personal Emergency Response Systems and Senior Transportation.
2. Resource Connection: Works collaboratively with agencies, rehabilitation organizations, educational institutions, service providers and community partners to facilitate service delivery to clients; Stays informed about new programs and services as they become available.
3. Coordination and Monitoring: Facilitates and coordinates the delivery of senior millage services from contracted Allegan County service providers; Monitors the receipt and follow-up of services, ensuring they are appropriate, timely and satisfactory.
4. Advocacy and Support: Serves as an advocate for seniors' health and social goals, ensuring their needs and wishes are prioritized; Provides guidance and support to seniors and their families.
5. Networking and Partnerships: Develops and maintains strong partnerships with the Area Agency on Aging, hospital discharge planners, community-based service providers and other community stakeholders; Establishes links with other local agencies and service providers to offer a wider variety of resources and programs.
6. Administration and Documentation: Maintains accurate records, reports and statistical data related to senior services and programs. Completes and submits required administrative records and reports. Audits and processes service contract invoices on a monthly basis.
7. Program Development and Outreach: This position may occasionally participate in planning and implementing a variety of senior-focused classes, activities and special events.
8. Volunteer Coordination: This position may occasionally coordinate and oversee volunteer tasks and responsibilities.

Education and Experience:

• Associate’s Degree in Social Work, Sociology, Health Sciences, or related field. A combination of education and experience in working with a vulnerable population to meet their needs may be considered in lieu of a degree.
• Experience working with customer relationship management (CRM) software to manage client services preferred.
• Experience working with at-risk senior population and/or knowledge of available services/resources in Allegan County.
• Two (2) years of case management experience.

Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization report is available on our website: