Desktop Support Specialist

Desktop Support Specialist

Req number:

R7644

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Senior Desktop Support Specialist, you will provide premier desktop support using Microsoft Entra ID, Intune and Autopilot. You will troubleshoot technical issues as well as mentor other support specialists.

Job Description

The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.

Core business hours 11am ET to 8 pm with rotating weekend on call hours. This is a remote, full time, salaried position. Candidates must be based in the US.

Only candidates not requiring sponsorship now or in the future will be considered.

What You'll Do:

• Provide advanced troubleshooting and support for desktop hardware, software, and network issues

• Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot

• Develop and implement desktop management policies and procedures

• Ensure timely resolution of escalated technical issues

• Lead and mentor a team of desktop support specialists

• Coordinate and oversee daily support operations

• Conduct regular team meetings and training sessions to enhance team performance

• Collaborate with other IT teams to ensure cohesive and efficient IT operations.

• Plan and execute desktop support projects, including hardware and software rollouts

• Monitor and report on project progress, ensuring alignment with organizational goals

• Liaise with vendors and suppliers for procurement and support services

What You'll Need

Required:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

• Minimum of 5 years of experience in desktop support or a similar role.

• Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot

• Proficiency in desktop hardware, software, and network troubleshooting

• Experience with desktop imaging and deployment

• Proven interest in leadership or supervisory roles within IT support

• Excellent communication and interpersonal skills

• Ability to motivate and develop team members

• Strong diagnostic and analytical skills to resolve complex technical issues

• Ability to work under pressure and manage multiple priorities.

• Open and eager to continually learn new technologies and improve skills

• Must be able to work 11am - 8pm (with 1-hour break) as well as provide rotating weekend on call support

Preferred:

• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate

• Experience in a large, enterprise environment

• Knowledge of additional Microsoft technologies and solutions

Physical Requirements

• This is an on-site role requiring presence at our Allentown office location

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.

$70,000 - $75,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.