Property Management Systems Support Specialist - YARDI

Description

Yardi Systems Support Specialist I

Location: Grand Rapids, MI | Full-Time | On-Site | Non-Exempt

Join Monarch — Where Innovation Meets Opportunity!

Are you tech-savvy, detail-oriented, and passionate about helping people get the most out of technology? Monarch is seeking a Yardi Systems Support Specialist Ito join our dynamic IT team in Grand Rapids. If you love solving problems, streamlining systems, and making an impact across a growing organization, we want to hear from you!

What You’ll Do

As a Yardi Systems Support Specialist I, you’ll be the go-to for 1st level Yardi - providing support, troubleshooting, and guidance to ensure our teams can use the platform effectively and efficiently.

You’ll:

• Respond to support tickets and assist users with Yardi system questions and corrections

• Identify issues related to user training, processes, or configuration needs

• Help set up new users, permissions, and vendors in the Yardi system

• Monitor and resolve Yardi system performance issues

• Support multiple system integrations and vendor interfaces

• Recommend training opportunities to enhance user knowledge

• Collaborate with team members to streamline workflows and improve user experience

What You Should Bring

• 1–3 years of experience with Yardi, Rent Café, or Yardi CRM

• 1–3 years of relevant technical support experience in a remote or multi-site environment

• Strong problem-solving, customer service, and communication skills

• Ability to manage multiple priorities and deadlines

• Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms

• Passion for helping others and improving processes

Bonus Points For but not required:

• Familiarity with SQL Server (SSIS, SSRS, SSAS)

• General ledger or accounting experience

• Prior IT help desk experience

Why You’ll Love It Here

At Monarch, we believe people make the difference. You’ll join a supportive, collaborative team that values growth, innovation, and continuous learning. We offer:

• Competitive pay & benefits

• Opportunities for advancement within IT and corporate systems

• Hands-on experience with enterprise-level software and integrations

• A fun, fast-paced work environment where your voice matters

Physical & Travel Notes

• Primarily office-based role in Grand Rapids, MI

• Must have reliable transportation and be able to travel occasionally as needed

About Monarch

Monarch is a recognized leader in multifamily housing, built on a foundation of innovation, teamwork, and excellence. We believe in empowering our employees to grow their careers and make an impact every day.

Ready to build your career with a company that values technology and people?
Apply today and become part of something bigger at Monarch!