Card Services Manager

Job Description

Job Description

We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight.

Responsibilities:
• Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio.
• Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards.
• Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations.
• Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly.
• Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members.
• Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs.
• Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs.
• Foster a team environment centered on accountability, communication, collaboration, and member-focused service.• Bachelor’s degree in business or a related discipline, or equivalent relevant experience.
• At least 5 years of experience in financial services.
• A minimum of 3 years of people leadership or team management experience.
• Demonstrated knowledge of both debit card and credit card operations.
• Strong leadership skills with the ability to coach employees, foster teamwork, and communicate effectively across functions.
• Analytical mindset with the ability to assess issues, make sound operational decisions, and recommend practical improvements.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Experience building productive working relationships with clients, colleagues, and external partners.