Order Entry Clerk

Job Title: Order Entry Clerk / Customer Service Associate

Job Description

This role combines order entry, customer service, and administrative support to ensure accurate order processing and exceptional client communication. You will serve as a key link between customers, sales, production, and shipping, helping to maintain a smooth flow of information and on-time delivery. The position offers long-term growth, including the opportunity to progress into a Customer Service Lead and eventually take on department management responsibilities.

Responsibilities

• Serve as a primary point of contact for customers via phone and email, delivering clear and professional communication at all times.

• Respond promptly to customer inquiries regarding orders, pricing, product availability, and delivery timelines.

• Provide regular updates to customers on order status and shipping details, ensuring expectations are managed effectively.

• Handle and resolve customer issues in a timely, solution-oriented manner, escalating when necessary.

• Accurately enter customer orders into internal systems, ensuring completeness, correct pricing, and correct delivery requirements.

• Review incoming orders for accuracy and resolve any discrepancies before processing.

• Coordinate closely with sales, production, and shipping teams to ensure accurate and timely order fulfillment.

• Track and update order status as needed, maintaining current and accurate information in the system.

• Prepare and process shipping documentation, including bills of lading and packing slips, in line with company procedures.

• Verify the accuracy of all shipping paperwork and ensure compliance with internal processes and customer requirements.

• Communicate shipment details to internal stakeholders and customers to support smooth delivery and logistics.

• Provide general office support, including filing, data entry, and document management to keep records organized and up to date.

• Assist with scheduling, reporting, and internal coordination activities to support daily operations.

• Cover the front desk and act as a receptionist when needed, including answering phones, greeting visitors, and providing front office support.

• Support inventory- and order-related tasks such as purchase order handling and basic ERP data entry as needed.

• Collaborate with team members across departments to improve processes, enhance customer satisfaction, and support continuous improvement initiatives.

Essential Skills

• 1+ years of experience in customer service, administrative support, or order entry.

• Basic familiarity with ERP systems and purchase order handling.

Work Environment

This position is based in an onsite office within a manufacturing environment, working closely with production, sales, and operations teams. You will join a collaborative team that focuses on supporting customers and internal stakeholders with responsive, high-quality service. The role follows an early shift schedule, starting at 7:00 AM to align with the production schedule and customer needs. The dress code is standard business casual, suitable for an office setting within a manufacturing facility. The environment is fast-paced yet supportive, offering opportunities to learn, take on additional responsibilities, and grow into leadership over time.

Job Type & Location

This is a Contract to Hire position based out of Brighton, MI.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brighton,MI.

Application Deadline

This position is anticipated to close on May 21, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.