Mortgage Customer Service Representative

Please see details for the opening:

📌 Job Title: Customer Claims Specialist

💼 Category: Mortgage, Insurance

💰 Pay Range: 17$/hour

📍 Location: Office - 700 Tower Drive, Troy, Michigan, 48098, United States ( Hybrid Set Up )

💼 Work Arrangement Set Up: Hybrid / Equipment will be provided by the company

📅 Duration: Contract-to-Hire 3 months | Start date: 1/28/2026

🔑 Top Skills Required:

Must-Have:

• Active mobile phone with service for dual authentication
• 1–2 years of call center experience, preferably in escalations, claims, or insurance
• Strong resilience and ability to manage difficult conversations with professionalism
• Proficient in navigating Windows PC systems and complex software tools
• Typing speed of 35+ WPM
• Excellent verbal and written communication skills for phone and email interactions
• Reliable transportation (to be verified during reference checks)

Nice-to-Have:

• Knowledge in insurance, mortgage, or claims processing
• Experience handling auto claims or similar case types
• Prior work with Medicaid/Medicare callers or similar customer profiles

📞 Job Responsibilities:

• Manage 40–50 inbound calls daily related to existing homeowner claims
• Navigate multiple systems to research and provide accurate claim information
• Serve as a liaison between homeowners, lenders, and service providers
• Handle escalated and upset customer calls with professionalism and composure
• Document interactions and updates thoroughly in the claims system
• Demonstrate strong problem-solving and resolution skills
• Make outbound calls as needed to support claim resolution

🏢 Work Environment:

• PTO Blackout: No time off during the training period
• Shifts: Monday–Friday 9:30AM – 6:00PM during training / 10:30AM to 7:00PM after training
• Hybrid Set Up (Training is fully onsite)

Employee

Value Proposition (EVP) – Why Join us?

• Rapid Growth & Career Advancement
• Expanded from 300 to over 1,300 employees, with continued growth and a new location in Daytona Beach, FL. Advancement opportunities are available from day one post-training, including roles such as Team Mentor, Team Leader, Supervisor, Manager, Workforce Management, and Quality Assurance—with pay increases at every level.
• Part of Brown & Brown Insurance
• After one year of employment, team members can apply for roles within the broader Brown & Brown family of companies, a major player in the Florida insurance market.
• Performance & Attendance Bonuses
  • Level 1 : $200/month for 90%+ adherence, 96%+ quality scores, no active write-ups, and minimal attendance issues
  • Level 2 : $100/month for 80%+ adherence, 90–95% quality scores, no active write-ups, and perfect attendance
• Financial & Health Benefits
  • 401(k) match up to 5%
  • Discounted Brown & Brown stock for Proctor employees (publicly traded)
  • Competitive medical, dental, vision coverage
  • Paid Time Off (PTO) begins accruing after 90 days

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Jan 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.