Support Center Technician

Job Description

If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! You will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems.

You’ll collaborate closely with field technicians, engineers, and customers—helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you!

As a Support Center Technician, You Will:

• Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems.
• Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits.
• Collaborate with field technicians and engineers to resolve complex technical challenges efficiently and effectively.
• Maintain accurate records of support requests, troubleshooting steps, and solutions provided.
• Generate reports on system performance and recommend improvements.
• Contribute to the creation of technical documentation and knowledge base materials.
• Conduct training sessions and develop instructional resources to enhance the skills of technicians and clients.

Work Schedule

This position follows standard business hours, with participation in a rotating on‑call schedule required.

Required Education, Experience, & Skills

• 2 years of experience in BAS, BMS, or facility control systems.
• Strong troubleshooting and problem‑solving skills in electrical or control systems.
• Ability to collaborate effectively with customers, technicians, and engineers.
• Availability to participate in a weekly on‑call rotation.

Preferred Education, Experience, & Skills

• Experience with food retail case controllers.
• Previous field or contractor installation experience.
• Proficiency in reading and troubleshooting electrical prints and communications systems.

Remote Work Arrangement

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.

Benefits and Compensation

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $62,000-$82,000 annually + an additional stipend when on‑call shifts occur, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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