Services Renewal Representative IV

Job Description

Drive the renewal of Oracle's contracts with existing customers.

This Customer Success Services (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products/support for small, mid-sized to large enterprise customers for regions all over North America. Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling.

Services Renewal Sales Representative will primarily be responsible for ensuring the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory.

Services Renewal Sales Reps ensure that all renewals are completed before expiration, passing leads up to the CSS Field Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the CSS portfolio and infrastructure.

Career Level - IC4

Responsibilities

Responsible for timely renewals for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

• Manages contract renewal process for a defined territory

• Retains customers and grows contracts by Upselling

• Educates customers on e-business practices and any associated contractual implications;

• Ensures timely support renewals for assigned territory (from existing small/medium-sized to large to strategic customers

• Provides management with performance feedback;

• First-line management contact for customer escalations;

• Serves as a resource to other organizations for process and policy questions;

• Troubleshoots problems and escalates as necessary;

Qualifications:

• 8+ years of experience in account management or related areas, services sales

• Excellent communication and contract negotiation skills with a customer service focus

• Consultative sales

• Can exercise judgment, initiative, and discretion when providing solutions to customers

• Strong analytical skills

• SLED or Federal, SaaS services (i.e. Mission Critical Support, etc.) experience, a plus

• Excellent research and problem-solving skills

• Effectively manages time and priorities to meet service requirements

• Able to apply knowledge and make decisions with minimal direction from management

• Projects a positive, professional image

• Takes initiative; and uses all available resources

• Demonstrates ability to meet deadlines

• Demonstrates ability to suggest and implement continual improvements

• Demonstrates ability to work in collaboration with others to achieve goals

• Proficient in Excel

• Familiar with renewal sales cycle

• Demonstrates ability to manage / work in various Oracle systems

• Knowledgeable with SaaS services (i.e. Mission Critical Support, etc.)

Location: This is a remote role and you can be based anywhere in the US with domestic travel up to 25% as needed.

Ideal locations are: San Antonio, TX; Houston, TX; San Francisco, CA; Pleasanton, CA; Redwood Shores, CA

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $31.73 to $54.13 per hour; from: $66,000 to $112,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.