Training Analyst

Job Description

Receivables Operations (RO, also known as a lockbox) provides remittance collection services for companies that receive payments from consumer and business clients. It provides state of the art technology, extensive check clearing network, ongoing expense reduction, timely updating of accounts receivables and reduced check float. Public Sector Lockbox services clients in the government space and is an industry leading provider for our service. The Public Sector lockbox is in search for a Training Analyst. 

 

As a Training Analyst within Operations, you will learn the current lockbox operations, workflow and how emerging technologies will impact and change the operators in the future state. This position requires interfacing with multiple support teams, including business analysts, user acceptance testers, technology partners, and trainers to ensure successful training implementations. The expected training solutions should be hands-on, interactive, engaging and concise utilizing adult learning theories as well as the latest training development methodologies and tools. This role also requires a poised and flexible team player who is an experienced writer and editor and comfortable multi-tasking in a fast-paced environment. Communicating complex information in a clear, concise, and accurate way is crucial in this role.

Our team members embrace change and are passionate about growth and collaboration. We are constantly striving to improve and better ourselves so that we may better serve our clients. If you welcome professional growth, have a curious mind and motivate yourself, you are likely a great fit for our team.

 

Responsibilities

• Identify and implement appropriate training delivery methodology by content and audience.
• Partner with division management, peers and other support teams to develop appropriate training content.
• Support the operation sites during system and production implementation of new procedures and processes.
• Facilitate classroom, virtual, and floor huddle training sessions to support operations.
• Schedule training, coordinate resources, and maintain records of training sessions and participants.
• Create presentations that support business initiatives or project implementations.
• Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately.

 

Required qualifications, skills, and capabilities

• Relevant Bachelor’s degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment.
• Excellent writing, editing, organization skills, and strong attention to details.
• Proficient competency in using Microsoft Word and PowerPoint.
• Minimum four years of experience in technical and/or soft skill training and development.
• Professional instruction and presentation skills.
• Ability to effectively deliver technical training content, as well as an ability to facilitate discussion through interaction and engagement.
• Knowledge of adult learning theories and training development methodologies.

 

Preferred qualifications, skills, and capabilities

• Fast learner – can adapt and acclimate to work in a new environment in a short period of time.
• Strong sense of ownership in your personal and team deliverables.
• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines.
• An innate ability to innovate or identify and improve process efficiencies.

 

** Required to work in office 5 days a week

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.