Ward Secretary AO

• Answers call lights and forwards requests to appropriate team member.
• Answers all telephone calls within three (3) rings using appropriate scripting.
• Uses physician calling preferences when contacting physicians 100% of the time.
• Contacts physicians in a timely manner regarding consults per policy, according to physician's order (stat vs. routine).
• Assembles, disassembles, and maintains patient medical record per unit standard.
• Collaborates with manager to order and maintain appropriate supplies and floor stock.
• Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality.
• Maintains competency in using the Electronic Medical Record (EMR).
• Demonstrates a commitment to continued self-growth and maintenance of competencies.
• Demonstrates Customer Focus, SERVICE EXCELLENCE and Relationship Oriented Care (ROC) principles.
• Utilizes scripting as outlines in Service Excellence standards.
• Demonstrates personal behaviors in accordance with CREDO principles.
• Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals and compliance to Restraint/Seclusion policies and procedures.
• Completes all mandatory training/education/competencies required for job classification, along with TB testing.

• Required High School Diploma or equivalent

• 1 year of relevant experience Medical related experience such as: Doctor's office receptionist, Medical Office Assistant, Lab Tech, Pharmacy Tech, EKG Tech. Completion of a WS class/curriculum or equivalent · Previous WS experience · 1-year medical related college education within the past 5 years in addition to the completion of a medical terminology course. Required

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 25 lbs
• Waist to Waist > 5 lbs: Seldom up to 25 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 25 lbs
• Pulling Force > 5 lbs: Seldom up to 20 lbs
• Sitting: Occasionally
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Seldom
• Squat: Seldom
• Stair Climbing: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Seldom
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.