Receptionist Front Desk

Job Description

Job Description

WELLNESS COORDINATOR (FRONT DESK)

Superstars Only

The Joint Chiropractic — Lansing, Michigan

HIGH-VOLUME CLINIC | TOP-PERFORMING IN MICHIGAN | BASE + PERFORMANCE PAY POTENTIAL

BE PART OF THE FIRST TEAM IN LANSING

This is a ground-floor opportunity: we're bringing The Joint Chiropractic to Lansing for the first time, and we're looking for the Wellness Coordinator who will help build this clinic's reputation from day one. You won't just be joining a team — you'll be founding one, backed by the same proven systems, standards, and track record that have made our Michigan clinics some of the highest-volume, top-performing locations in the Midwest.

THE WORLD WE'RE BUILDING

Imagine walking into a clinic every day knowing you're the reason a patient feels welcomed, cared for, and never wants to go anywhere else. That's the world we're building at The Joint Chiropractic in Lansing — one conversation, one smile, one great experience at a time.

THE TEAM. THE MISSION. THE IMPACT.

You'll help launch and grow one of Michigan's newest Joint Chiropractic clinics, backed by the same high-volume, top-performing standards that define our clinics across the state. Your team: doctors who show up caring, cooperative, and locked in. Your mission: turn every phone call, every walk-in, and every check-in into a reason patients stay, refer their friends, and come back for life. You are the first face patients see — and the reason they feel like they belong here.

HOW WE WORK

We hold ourselves to an obsessive standard of excellence — no exceptions.

We coach hard toward high performance, but we never micromanage.

We build careers here, not just shifts.

If your gut just said, "HELL YEAH," keep reading.

If it didn't, this isn't your clinic — and that's okay.

THE ROLE

Wellness Coordinator

Own the front desk experience for one of Michigan's newest — and, from day one, aiming to be one of its highest-volume, top-performing — Joint Chiropractic clinics. Every patient's first impression — and every membership conversation — runs through you.

Mission alignment: every patient you welcome, every goal you hit, and every relationship you build proves that world-class chiropractic care starts with a world-class front desk.

YOU'LL LOVE:

- The first hello — Being the friendly face patients see and trust, every single visit.

- Owning the sale — Managing the membership conversation from first ask to signed member.

- Running a tight ship — Keeping the clinic's daily systems, processes, and schedule running like clockwork.

- Watching your numbers climb — Tracking your own performance and progress toward real goals and targets.

- A team of top performers — Collaborating with doctors and teammates who live our Core Values every day.

- Never stagnating — Growing your skills through ongoing training and coaching — not sink-or-swim.

- Building something new — Helping shape the culture and reputation of Lansing's newest Joint Chiropractic clinic from the ground up.

YOUR CORE VALUES MUST MATCH OURS: Integrity, Respect, Trust, Accountability, and Excellence. If those aren't already how you operate, this isn't the role for you.

WHO YOU ARE

You're a Superstar. Here's what that looks like in the clinic, every day:

- Commitment to Excellence — You have a genuine desire to succeed and hold your work to a high standard.

- Personable & People-Oriented — You're caring, enthusiastic, energetic, and outgoing — patients feel it immediately.

- Disciplined & Accountable — You're responsible, consistent, and diligent about the routine, daily tasks that keep a clinic running.

- Self-Starter & Proactive — You're motivated and confident — you don't wait to be told twice.

- Teachable & Flexible — You're coachable, adaptable, and hungry to keep growing.

- Organized & Detail-Driven — You're collaborative, attentive to detail, and able to set and hit challenging goals.

NECESSARY SKILLS

- Communication — Excellent phone, computer, and customer service skills.

- Teamwork — Ability to work as part of a team and collaborate across the clinic.

- Organization — Ability to organize and prioritize, with consistency in completing routine daily tasks.

- Sales — Ability to manage the membership sales process — prior sales skills are a major plus.

- Systems — Ability to follow systems, processes, and procedures, and to set and meet challenging goals.

OUR COMMITMENT TO YOU

- Training that never stops — Initial and ongoing training to help you succeed at the highest level of excellence.

- Real growth — Support for your skills development and personal growth.

- Top performers around you — You'll work alongside teammates who live our Core Values, not just recite them.

- Work worth being proud of — You'll make a real impact in the community and be proud to say you work here.

- A scoreboard — You'll track your performance and progress toward your goals and targets.

- A real voice — We encourage collaboration and listen to your thoughts and ideas.

- Coaching, not hovering — We'll coach you to high performance — and hold you accountable — without micromanaging.

- Flexibility — We'll be as flexible as possible with your schedule.

Ready? Apply now!