Administrative Assistant - Imaging Services

At SageWest Health Care , we are committed to providing our patients with the highest quality, family-friendly care available. SageWest Health Care is located in Fremont County, Wyoming, encompassing two hospitals, one in Riverton and one in Lander. Each offers a wide range of healthcare services, including inpatient medical services, emergency room services, surgical services, imaging services, laboratory diagnostic services, primary care, infusion services, and women’s health.

Job Summary

The Administrative Assistant – Imaging Services provides administrative and clerical support to the Imaging Department, including reception, scheduling, report processing, and communications with patients, providers, and other departments. This role ensures the accurate handling of medical documentation, supports day-to-day operations of imaging services, and contributes to efficient workflow, positive patient experiences, and departmental compliance.

Essential Functions

• Greet patients and visitors courteously and professionally
• Answer incoming calls promptly and route or respond to inquiries appropriately
• Schedule imaging appointments in accordance with department protocols
• Process outside imaging and associated documentation into the PACS system
• Assist with medical record requests and coordinate release of imaging reports to providers or other facilities
• Prepare and distribute transcribed imaging reports, including mailing or faxing as required
• Maintain accurate report tracking lists and ensure timely transfer of records to HIM
• Monitor and maintain inventory of office supplies and ensure availability of materials
• Enter service requests for equipment or facility issues
• Assist with clerical tasks related to patient registration or scheduling when needed
• Support training of new front desk or imaging office staff
• Maintain professional appearance and demeanor, contributing to a positive guest experience
• Adhere to all HIPAA and confidentiality policies when handling patient data

Knowledge/Skills/Abilities/Expectations

• Familiarity with radiology terminology and medical documentation standards
• Strong computer literacy, including EMR, PACS, Microsoft Office, and scheduling systems
• Excellent organizational, multitasking, and time management skills
• Clear and courteous communication skills with patients, staff, and external contacts
• Demonstrated reliability, professionalism, and customer service orientation
• Ability to work independently and as part of a collaborative imaging services team
• Frequent sitting, standing, and walking required
• Manual dexterity for keyboarding, data entry, and handling documents
• Must be able to lift up to 35 pounds occasionally
• Visual and auditory acuity required for communication and computer-based tasks
• Office and imaging department environment, primarily indoors
• Regular use of phones, computers, fax machines, and other office equipment
• May involve exposure to low-level radiation areas and use of standard safety precautions

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role and Postsecondary (Cert/Diploma/Program Grad) completion of a medical secretary or medical terminology course (Preferred)

Licenses/Certifications

• None Required

Experience

• Prior Experience in a medical office or radiology department (Preferred) and prior experience with electronic health records (EHR), scheduling systems, and PACS (Preferred)