Bilingual customer service associate

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Remote ( #LI-Remote )

Department Overview

• Start Dates: Monday, January 26, 2026

• Department/Work Hours: The Claims Contact Center operates 24/7/365. Shifts are non-traditional, with varying start times—early mornings or late evenings—and include weekends and holidays.

• Starting Pay: $17.76–$21.34 per hour, based on geographic location and experience.
• Bilingual Pay Differential: Earn an additional 10% for Spanish language skills upon successful completion of both verbal and reading assessments.

• Work Location: This is a fully remote position. Preferred applicants reside within 50 miles of one of the following office locations to remain eligible for future promotional opportunities:
  • 5665 North Kraft Lake Drive, Caledonia, MI 49316
  • 10200 Abilities Way, Kansas City, KS 66111
  • 7340 W. Memorial Road, Oklahoma City, OK 73142

Applicants who live outside 50-miles will still be considered if they reside in Michigan, Kansas, or Oklahoma.

A dedicated workspace, free of noise and distractions, along with a stable internet connection, is required.

A Day in the Life of a Claims Customer Service Associate

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Key Qualifications

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Fluent in both spoken and written Spanish
• Takes personal accountability for actions and outcomes
• Adaptable to a fast-paced, dynamic work environment

Experience & Skills

• Technically proficient, with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required

Education Requirements

• High School Diploma or equivalent required

Physical Actions & Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s): US - MI - Caledonia, US - KS - Kansas City, US - OK - Oklahoma City, US - MI - Michigan, US - KS - Kansas, US - OK - Oklahoma

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: [email protected]