Implementation Manager

We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Implementation Manager functions within the Implementation Team:

• Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
• Drives key decisions and assures a best-in-class solution is delivered on time and within budget
• Manages the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
• Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
• Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
• Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
• Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
• Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
• Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant

Qualifications

• Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
• Proficient with a variety of MSP Solution concepts, practices, and procedures
• Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences
• Expert ability to complete a variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
• Excellent consulting, negotiating, communicating, consensus-building, presentation, and facilitation skills
• Demonstrated experience in working on fast-paced, highly visible projects or teams
• Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
• Proficient in creating and maintaining project plans via MS Project Schedule
• Must be able to work independently and take initiative to self-learn
• Must be willing to travel as required
• Three to Five (3-5) years of project management experience, specifically on software or operational projects within highly complex organizations/customers
• Three to Five (3-5) years of MSP and/or VMS experience
• Three + (3+) years of implementation or process efficiency experience preferred
• Bachelor’s Degree or equivalent experience
• Project Management Professional (PMP) preferred
• Ability to travel up to 25%

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Maryland, and Washington.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.