Dental Care Coordinator

Job Description

Job Description

If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community’s only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE.

POSITION SUMMARY
The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental Care Coordinator to join our Dental Team. This is an amazing opportunity to work at Michigan’s largest dental facility with state of the art technology.

POSITION JOB DUTIES

• Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals.
• Assesses the healthcare, education and psychosocial needs of the patient/family.
• Identifies and maintains relationships with referral and community resources.
• Collaborates with dentists, patients, and the healthcare team, as well as community resources.
• Triages and resolves concerns for patients calling in.
• Provides resources and support related to referral process, including management of pre-authorizations from insurance companies.
• Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family’s response to plan of care and consults with clinical team if modifications may be needed.
• Manages communication related to incoming and outgoing referrals.
• Maintains required documentation for all case management activities.
• Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting.
• Maintains records and enters information into database as required.
• Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most

MINIMUM REQUIREMENT

• Minimum of five (5) years of experience in the dental field as a dental assistant.
• Experience working in a dental front office and with dental insurance plans.
• Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.