Level 2 IT Technician

Job Description

Job Description

Level 2 IT Technician – Full-Time
Location: Farmington Hills, MI (Onsite)

About Us:
We’re a dynamic, multi-state law firm headquartered in Farmington Hills, MI, seeking a technically skilled and service-driven Level 2 IT Technician to join our growing team. If you thrive in a fast-paced, user-focused environment and are eager to resolve complex technical challenges, we’d love to meet you!

What You’ll Do:

• Provide advanced support for hardware, software, and network-related issues across the firm.

• Troubleshoot escalated tickets from Level 1 support and ensure timely resolution.

• Configure and deploy desktops, laptops, printers, and mobile devices.

• Maintain user accounts, permissions, and systems within Active Directory and other tools.

• Assist in implementing IT projects, system upgrades, and security protocols.

• Monitor system performance and support server infrastructure, backups, and data integrity.

• Document processes and contribute to knowledge base development.

Who You Are:
You’re a proactive, reliable IT professional who enjoys solving problems, supporting users, and keeping systems running smoothly. You bring:

Key Attributes:

• Excellent critical thinking and troubleshooting skills.

• Strong organizational abilities and attention to detail.

• The ability to manage multiple priorities and meet deadlines.

• A collaborative mindset with a commitment to delivering excellent service.

Skills & Experience:

• Strong written and verbal communication skills.

• Proficiency in Microsoft Windows, Office 365, and remote desktop tools.

• Familiarity with networking concepts (DNS, DHCP, VPN), Active Directory, and ticketing systems.

• 2+ years of IT support experience (Level 1/2 support required).

• CompTIA A+, Network+, or similar certifications preferred.

What’s in It for You:
We value our employees and offer a comprehensive benefits package for full-time team members, including:

• Medical, dental, and vision insurance

• Paid time off (PTO)

• 401(k) retirement plan

• Additional benefits and eligibility details discussed during the interview

Schedule & Expectations:

• 8-hour shifts (Monday to Friday)

• Occasional after-hours or weekend support may be required during upgrades or emergencies

• Candidates must be able to reliably commute to or relocate to Farmington Hills, MI before starting work

Pre-Employment Requirements:

• Background check and drug test required prior to hiring

How to Apply:

• Complete an application before or during your interview

• Bring two forms of identification in compliance with firm visitor policies

• Provide a clean copy of your resume

Equal Employment Opportunity:
Our firm is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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