Internal IT Administrator Tier 1 - Grand Rapids MI
- Serve as the first point of contact for IT support through calls, tickets, and walk-ins
- Listen effectively to understand the issue and determine its root cause
- Communicate solutions clearly and professionally, maintaining a positive, upbeat tone
- Resolve issues in person, via remote management tools, or through our ticketing system
- Escalate or route issues to the appropriate IT resources when necessary
- Provide timely follow-up to ensure issue resolution
- Stay current on new hardware and software technologies
- Flexibility to work evenings or weekends as projects demand
- Manage time effectively with guidance from leadership
- Associate degree (or higher) in Networking, Computer Science, Information Systems, or a related technical field
- Working knowledge of Microsoft Office 365, Active Directory, and common operating systems
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- A positive attitude and eagerness to learn
We offer a comprehensive benefits package, including:
- Medical, dental, and life insurance
- Short-term disability
- Paid vacation and holidays
- 401(k) retirement plan with company match program
- Onsite fitness center
- Opportunities for professional growth and advancement
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