Information Technology Specialist

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.
Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the “Impact Award” from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

Job Summary:

Works in a team environment for technical support and service functions. Responsible for installation of computer equipment, software, and client network software; troubleshooting and repair of computer hardware, support for and of telecommunications equipment, and support for network management. Maintains a high standard of customer service philosophy and responsiveness to meet the technology needs of Allegan County. 

Starting Wage : $26.41 per hour, full-time

Excellent Benefits Plan: Health benefits begin on the first of the month after your hire date
- Medical, Dental & Vision (3 medical plans to choose from, 2 of which have a $0 premium)
- County-funded Health Savings Account with our two high-deductible medical plans
- County-paid employee life insurance coverage
- County-paid short-term disability coverage, up to 52 weeks
- Generous retirement plan, including a county contribution of 7% of your annual earnings
- Tuition Reimbursement Program for college degree courses
- Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.
- 13 paid holidays, in addition to PTO
- FREE use of Allegan County government's two fitness centers

Responsibilities and Duties

1. Install and maintain personal computer related hardware on the County's information management system. 
2. Organizes and prioritizes requests for service. Responds to trouble calls regarding the computer system and repairs or works with a vendor to resolve hardware problems. 
3. Visit departments throughout the County to trouble-shoot, repair, and maintain computing related equipment problems. 
4. Provides technical and training support to department personnel for all computer related equipment. Creates documentation to educate users. 
5. Researches and evaluates new software and hardware technologies that could enhance the computer system. 
6. Specifies and recommends the purchase of new software, hardware, and other related items. 
7. Manage, maintain and deploy phones for all county users. 
8. Manage/process work orders on a daily basis. Accurately keeping track of time and tasks completed on work requests and projects. 

Required Education and Experience 

• Associate's Degree in computer sciences or related fields
• Two (2) years of technical computing experience 
• One (1) year of experience of working with medium to large networks in multiple buildings connected via fiber
• CompTIA Network+ certification or equivalent networking focused training 

*Candidates must pass a drug screen (which includes testing for THC) in order to be hired for this position.