After Sales Launch Manager (275453)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: After Sales Launch Manager

Location: Auburn Hills, MI

Duration: 12 Months

Pay range: $35/Hr to $42/Hr on W2

Job Description:

• The client After Sales Launch Manager (ASLM) role is a key strategic component to the overall success of client's timely and accurate support of a new client vehicle program.
• The ASLM is responsible for the upfront engagement with Vehicle Engineering teams on designated programs to identify program requirements and communicate applicable client requirements.
• The ASLM is considered the client lead for their program(s) and remains engaged with his/her assigned programs throughout their lifecycle coordinating related client impact assessments and launch readiness reports.
• Although this role resides within Technical Service Operations (TSO), the ASLM’s responsibilities span across client's TSO, Parts Supply Chain, Accessories, Purchasing, and Technical Training.

Specific Roles and Responsibilities:

• Self-starter with strong work ethic
• Able to identify what items need to be addressed autonomously
• Upfront engagement with Engineering as the Mopar liaison to communicate client requirements/needs while documenting vehicle requirements
• Cross-functional coordination with various levels of clients management to complete client impact analyses and launch/dealer readiness assessments
• Manage, track, and report critical client deliverables to support vehicle program launches
• Escalate issues early and quickly for resolution and awareness
• Advance integration efforts with client global counterparts with focus on new vehicle planning and readiness efforts
• Prepare and effectively deliver executive management presentations related to MPR responsibilities
• Assist with TSO / client benchmarking activities

Position Requirements:

Basic Qualifications :

• Bachelor's degree in supply chain, automotive, program management, engineering, or related field
• Ability to interact and network effectively with various personality types
• Manage multiple projects simultaneously
• Strong communication skills--written and verbal
• Chinese (Mandarin) and English Speaking.
• Spanish is a bonus.
• Efficient with office tools, such as PowerPoint, Excel, Word, PowerBI, QlicSense
• Ability to multitask and work in a fast-paced environment
• 5+ years of engineering and/or aftersales experience in the automotive or related industry
• Self-motivated, does not require constant direction, can prioritize and identify urgent needs

Preferred Qualifications:

• 5+ years' work experience on program launches
• Strong technical aptitude and understanding of the dealership environment
• Strong organizational, self-management, and negotiations skills
• Experience in presenting ideas and concepts to all levels of management
• Ability to speak English, Chinese and Spanish
• Prior program management experience in a technical capacity

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.