Senior Director - Premium Payables

Senior Director, Premium Payables, Accounting & Finance Operations

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Senior Director to lead the Premium Payables function to join our growing team in Grand Rapids, MI. This position will report to the Vice President, Accounting & Finance Operations. The Senior Director is responsible for end-to-end oversight of the global premium payable function, managing both onshore and offshore teams to ensure timely, accurate, and compliant processes across multiple divisions and business lines. This leader will drive operational efficiency, process standardization, automation, and high service levels, while aligning functional practices with business and regulatory requirements. The Business Process Owner (Director) for Premium Payables as well as Senior Manager and Manager of Premium Payables are direct reports to this position.

The ideal candidate must be hands-on, have excellent organizational and people management skills, optimized solutions focused, and enjoy working in a fast-paced, team-oriented environment. We are a relationship-oriented business, and strong relationship and partnering skills are vital to this role. Previous extensive work experience in accounting insurance industry required, and managing global teams in offshore delivery centers in a senior leadership capacity is preferred

Responsibilities:

• Operations & Process Management :

  • Lead the global premium payable function, overseeing day-to-day operations managed by teams onshore and offshore for NA Retail and Specialty business (supports approximately 60% of Acrisure revenue).

  • Ensure timely, accurate, and compliant premium payables in accordance with contractual obligations and finance/accounting policies.

  • Drive performance through clear KPIs, SLAs, and continuous improvement initiatives.

  • Support the integration of new Acrisure Partners into the accounting processes.

  • Strive to ensure all accounting functions within the region/division are operating with excellence for Acrisure Partners by continually monitoring and improving operational processes and achieving high levels of performance.

  • Work and collaborate with team to solve problems brought to their attention by the region/division and/or team.

  • Responsible for meeting internal deadlines, outcomes, and results as well as sharing and aligning best practices across divisions.

• Leadership & Strategy:

  • Develop and execute a scalable strategy to support business growth and globalization.

  • Identify and lead opportunities for processing automation, standardization, and cost optimization across regions.

  • Directly manage onshore team consisting of leaders and business process owners; provide functional leadership to offshore teams within the Accounting & Finance Operations team.

  • Foster a culture of accountability, performance, and service excellence across global teams.

  • Partner with Operational Excellence team to ensure all accounting functions are executed with excellence and issues are resolved with long-term sustainable resolutions, providing operational support as needed.

  • Review and approve process changes/continuous improvement in conjunction with operational excellence, prior to communication to the Acrisure Partners.

  • Keep performance on track by accurately scoping out projects, identifying priorities, and anticipating problems.

  • Understand and approve staffing needs aligned with the budget, metric targets, and future growth within the region.

  • Promote service excellence within a collaborative high performing team environment while motivating themselves, their peers, and their teams for strong results and quality work.

  • Set the long-term functional vision for assigned function and ensure alignment of accounting operations with Acrisure’s enterprise and divisional strategies.

  • Champion change management to ensure smooth adoption of new processes and systems across onshore and offshore teams

• Stakeholder Collaboration:

  • Resolve field and Accounting & Finance Operations team escalations, discrepancies, and complex issues efficiently and effectively.

  • Partner with Operations, Growth, M&A, and Finance leaders to align functional processes and contractual requirements.

  • Drive cross-divisional collaboration to identify and share best practices, ensuring consistency and scalability across Acrisure’s four divisions/all lines of business.

  • Manage executive-level escalations from internal and external stakeholders with urgency, transparency, and long-term resolution focus.

• Governance & Compliance:

  • Ensure adherence to internal controls, SOX compliance, audit readiness, contractual obligations, and risk management frameworks.

  • Partner with internal and external auditors for financial audits and reviews.

  • Assist with gathering information required for timely and accurate 1099 filing.

• Team Development:

  • Understand the strengths and weaknesses of your team, providing guidance for balancing the needs for development and efficiency.

  • Ability to lead teams through transition and change, ensuring smooth integration of processes.

  • Mentorship and professional development of team members to strengthen talent within the organization.

Requirements

Required Qualifications

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives

• Self-motivated and driven.

• Demonstrates ability to collaboratively and independently solve problems, improve processes and thrive in a fast-paced, dynamic, informal, non-hierarchical organization where decisions get made quickly.

• Demonstrates high sense of urgency balanced with focus/prioritization.

• Demonstrates ability to set and communicate a vision in a rapidly changing culture that engages people and teams, and where they can see how their work will directly contribute to it.

• Attention to detail and commitment to a high level of accuracy.

• Ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information in a time critical, fast-paced environment.

• Proven ability to think strategically and make the complex simpler, as well as roll-up sleeves to get things done.

• Maintains a service excellence/client focused, professional demeanor and positive attitude

Education and Experience:

Required Qualifications

• Bachelor’s degree in business required (Accounting preferred); MBA or CPA preferred.

• Minimum 10-15 years of experience in accounting, auditing and/or financials analysis required.

• Insurance brokerage/financial services, or related industry accounting background, required.

• Experience leading large, high performing teams (ideally a mix of onshore and offshore/captive/outsourced teams) is required.

• Experience managing various accounting functions with robust understanding of accounting concepts and GAAP.

• Applied EPIC platforms or similar agency management software experience required.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.

Preferred Qualifications

• Experience managing leaders preferred.

Travel Requirement:

• Up to 25% travel, including international, as needed to support global operations.

#LI-MV1

#LI-Onsite

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.