Call Center Representative

Job Description

Job Description

???? Now Hiring: Call Center Representative

???? Location: 26834 Lawrence Ave. Center Line, MI 48015 OR G-4433 Miller Rd., Flint, MI 48507

???? Schedule: Monday–Friday | 8:30 AM – 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

???? The Role: Call Center Representative

This role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments.

???? What We're Looking For

• High School Diploma or equivalent

• At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!

• Strong verbal & written communication skills

• Proficient in using computers and managing data

• Experience with multi-line phone systems

• Highly organized and detail-oriented

• Calm under pressure and compassionate with every caller

???? What You’ll Be Doing

• Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
  

• Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs

• Process physician orders, verify insurance, and ensure orders are complete and ready to go

• Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction

• Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
  

• Resolve concerns, answer questions, and make sure patients feel cared for every step of the way

• Work with internal teams to keep communication flowing and patient care seamless

???? Perks & Benefits

• Competitive pay ????

• Full benefits: Medical, Dental, Vision & Life Insurance ????

• Paid time off + floating holiday ????

• 401(k) Retirement Savings Plan ????

• Training and growth opportunities ????