Mock Up Experience Manager

Are you someone who thrives in a fast‑moving environment where no two days look the same? Do you enjoy creating meaningful customer experiences, solving problems quickly, and collaborating across teams? If you’re energized by work that blends strategy, creativity, and hands‑on execution, this role may be a great fit for you.

Helping You Thrive By:

• Offering competitive wages and benefits, that support your life both in and out of work
• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
• Creating continuous learning opportunities to help you grow and upskill.
• Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day.
• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment.

You’ll Support Meaningful Work By:

• Owning the end‑to‑end mockup experience to help increase win rate, from request through delivery alongside dealers and Field Sales.
• Overseeing mockup warehouse operations and leading one direct report at the Kentwood PDC to ensure timely, accurate support.
• Administering core tools and sites—including the Mock Up Online Store (Magento), Mock Up Village, and the Competitive Engine—and quality‑checking content and data.
• Collaborating with Product Marketing, Launch, Brand/Comms, IT, Quality, and Workspace Futures to create collateral and experiences that differentiate Steelcase in side‑by‑side evaluations.
• Presenting and facilitating sessions for sales teams, dealers, and product groups while equipping teams with tools that tell our story when no one is in the room.
• Reporting on activity, usage, and outcomes (e.g., monthly form volume, tool adoption, win/loss insights) and translating trends into clear recommendations.
• Improving processes using a continuous improvement/LEAN mindset and rolling up sleeves to execute tasks when urgency requires (ordering, shipping, invoicing, updating tools).

Minimum Qualifications

• Experience working in the contract furniture industry
• Background in sales, sales support/inside sales, or marketing with understanding of urgency and customer expectations.
• Strong presentation and communication skills, including presenting to dealers, Field Sales, and internal groups.
• Ability to work in a fast‑paced, hands‑on environment, staying flexible as priorities shift and responding quickly.
• Ability to manage multiple projects simultaneously with high accuracy and follow‑through.

Desired Skills and Experience

• Comfort performing both strategic planning and hands‑on execution of administrative/operational tasks (ordering, shipping, updating tools, processing invoices).
• Experience partnering cross‑functionally with marketing, product groups, sales, operations, IT, or similar teams.
• Familiarity with tools such as Magento, Salesforce, Qualtrics, or similar platforms.
• Experience with continuous improvement or LEAN principles.
• Ability to influence without direct authority and collaborate effectively with distributed teams.
• Experience leading or supporting direct reports, interns, or remote teammates.

Doing better for people and planet

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [email protected].

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