Manager of Digital Tools

Job Description

Job Description

About Us

At Factory Advisors, we partner with industrial and manufacturing organizations to drive operational excellence, unlock sustainable growth, and deliver measurable business results. We don't just consult—we embed, lead, and deliver.

Our team brings decades of experience solving complex manufacturing challenges across North America. We combine deep manufacturing expertise with Lean principles, Operational Excellence, and practical AI solutions to help clients improve productivity, reduce costs, develop their people, and build sustainable cultures of continuous improvement. The Opportunity

Factory Advisors is seeking a Manager – Digital Tools to lead the successful delivery of AI-enabled digital solutions for manufacturing clients. This client-facing role combines project leadership, consulting, and technical coordination to help manufacturers improve operational performance through Factory Advisors' MicroLearning, Approachable AI, digital work instructions, connected worker technologies, and other workforce enablement solutions.

The ideal candidate thrives at the intersection of manufacturing, technology, and client service. They enjoy leading implementation teams, collaborating with technical specialists, and working directly with manufacturing leaders to deliver measurable business results. Client Engagement Leadership

· Serve as the primary client advisor throughout Digital Tools engagements.

· Lead discovery sessions to identify operational challenges, workforce capability gaps, and high-impact digital opportunities.

· Build trusted relationships with manufacturing leaders, engineering, operations, and IT/OT teams.

· Present recommendations, implementation plans, and project updates to client stakeholders and executive leadership.

Project Delivery

· Lead Digital Tools engagements from discovery through implementation, adoption, and sustainment.

· Manage project scope, schedules, budgets, risks, deliverables, and client communications.

· Ensure projects are delivered on time, within scope, and aligned with client expectations.

· Drive issue resolution and proactively manage project risks.

Digital Solution Delivery

· Coordinate the delivery of AI-enabled workforce solutions, including MicroLearning, Approachable AI, digital work instructions, knowledge assistants, skills assessments, and connected worker applications.

· Partner with software developers, instructional designers, and technical specialists to deliver high-quality digital solutions.

· Ensure solutions align with client objectives, manufacturing workflows, and frontline user needs.

· Lead client adoption through effective change management, training, and implementation support.

Team Leadership

· Manage the Digital Content Specialist and external content development partners to ensure timely, high-quality project delivery.

· Prioritize workloads, establish project timelines, and monitor deliverables.

· Provide coaching, feedback, and professional development to team members.

· Foster collaboration across internal teams, contractors, and client stakeholders.

· Continuously improve delivery processes, templates, and project standards.

What Success Looks Like

Within your first year, you will:

· Successfully deliver multiple Digital Tools engagements on time and within budget.

· Build strong client relationships that lead to high client satisfaction and repeat business.

· Increase client adoption and utilization of AI-enabled workforce solutions.

· Effectively lead the Digital Content Specialist and external development partners to deliver high-quality content.

· Establish repeatable delivery standards, templates, and best practices.

· Contribute to the continuous improvement of Factory Advisors' Digital Tools delivery model.

Requirements

What You'll BringRequired Qualifications

· 5–7 years of experience leading complex projects in manufacturing, operations, industrial technology, digital transformation, or related environments.

· 3–5 years of experience leading cross-functional or matrixed teams, including coaching and developing team members.

· Strong understanding of manufacturing operations, including production, quality, maintenance, engineering, supply chain, or continuous improvement.

· Experience delivering software-enabled, AI-enabled, or technology-enabled business solutions.

· Experience working directly with executive, plant, and operational leadership.

· Experience leading organizational change and technology adoption initiatives.

· Working knowledge of Agile project delivery methodologies.

· Experience managing external vendors, contractors, or distributed project teams.

· Excellent written, verbal, presentation, facilitation, and stakeholder management skills.

· Bachelor's degree in Engineering, Manufacturing, Operations, Information Technology, Business, or a related field.

· Eligible to work in the United States.

· Able to travel up to 25%.

Preferred Qualifications

· Experience with Learning Management Systems (LMS), workforce training platforms, or instructional technologies.

· Experience with digital work instructions, connected worker platforms, or Manufacturing Execution Systems (MES).

· Familiarity with Generative AI, Microsoft Copilot, knowledge assistants, or AI-powered workforce enablement tools.

· Experience applying Lean Manufacturing, Operational Excellence, or Toyota Production System principles.

· Experience implementing cloud-based and on-premises technology solutions.

· Previous experience in manufacturing consulting or another client-facing advisory role.

Benefits

Why Join Factory Advisors?

At Factory Advisors, you'll have the opportunity to help manufacturers embrace practical AI and digital technologies that improve the way people work. You'll work directly with manufacturing leaders, collaborate with experienced operational consultants, and deliver solutions that create measurable business impact.

We believe technology should empower people—not replace them. If you're passionate about solving complex manufacturing challenges, leading successful client engagements, and delivering meaningful results, we'd love to meet you.