Project Coordinator

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: Project Coordinator

Work Location: New Hudson, MI, 48165

Duration: 9+ Months

Job Type: Temporary Assignment

Work Type: Hybrid (One day per week)

Dept: Web Support Help Desk

Engagement Description

• Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams.

Duties include:

• Provisioning access to support the outbound call program

• Serving as a liaison between SHS, vendor and SO teams

• Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,

• Provide weekly performance reporting

• Ensure roster and schedules are aligned with expectations

• Coordinate training

• Call listening for accuracy and soft skills, making recommendations based on observations

• Work with business partner manager on coaching opportunities and alignment

• Monitor performance and request corrective action as appropriate

Top 3 Required Skills/Experience

• Project Management

• Call center experience

• Leadership and analytical experience with data / operations

Required Skills/Experience The rest of the required skills/experience. Include:

• Excellent analytical, organizational, problem solving, verbal and written communication skills.

• Knowledge of project management tools and methodologies.

• Ability to work independently, within a team environment and with multiple priorities.

• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).

• Ability to work closely with the technical support team in understanding and resolving systems issues.

• Ability to develop, implement, and monitor policies, procedures, and customer service alerts.

• Support vendor in achieving performance management, KPIs and SLAs.

• Onboard and train vendor leaders or vendor trainer, as needed.

Preferred Skills/Experience Optional but preferred skills/experience. Include:

• Health care experience

• Three or more years experience in related field

Education/Certifications Include:

• Bachelors degree in related field required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.