Dental Care Coordination Team Member

Job Description

Job Description

Position Type: Full-Time or Part-Time

Company Overview:

At Ann Arbor Smiles Dental Group, our mission is to improve the lives of others through exceptional dental care. We take pride in fostering a learning culture and healthy work-life balance. We are a dentist owned company and have been proudly serving the Ann Arbor community for 40 years.

If you are passionate about helping patients and eager to learn, we invite you to apply for this position.

Responsibilities:

You will embark on a comprehensive training program to develop the skills and knowledge necessary to become a key member of our care coordination team. Candidates must be willing to work on site at various locations in Ann Arbor. Some evenings and weekends may be required. Your responsibilities will include:

Front Office Management:

• Greet patients with a friendly and professional demeanor.

• Schedule appointments, manage patient records, and handle phone inquiries.

• Ensure a seamless patient experience by coordinating with the clinical team.

New Patient Coordination

• Serve as a primary point of contact for new patients, helping create a welcoming and positive first impression.

• Coordinate new patient scheduling and assist patients with completing necessary intake information.

• Collaborate with the clinical and administrative teams to ensure a smooth patient experience.

• Follow up with prospective and new patients to support continuity of care and build strong relationships.

Billing and Financial Administration:

• Collaborate with the billing team to ensure accurate verification of benefits and collections.

• Address patient inquiries related to billing and financial matters.

Qualifications:

• Associate’s or Bachelor's degree in business administration, healthcare management, or related field preferred, but not required. Transferable skills will be an advantage.

• Demonstrated ability to work collaboratively in a team environment.

• Eagerness to learn

• Previous experience in a dental or healthcare setting is a plus.

Benefits:

• Competitive compensation package

• Comprehensive health and dental benefits

• Professional development opportunities

• A positive and inclusive work culture

• Employer paid life and disability insurance

• Dependent care flex savings

• Paid time off and paid holidays

• 401k w/ match

If you’re looking for a practice where you will be valued, supported, and given room to grow, we’d like to hear from you.