Center Operations Manager

Description

Join Our Team as a Center Operations Manager!



Schedule: Exempt |40 hours per week | Monday – Friday | 8am – 4:30pm

Department: Huron Valley PACE | Ypsilanti, MI



What You'll Do in This Role:

The Center Operations Manager is responsible for the day-to-day management and coordination of operations within the PACE center, ensuring efficient, high-quality services that support the PACE model of care. They lead and facilitate the Interdisciplinary Team (IDT) by ensuring seamless service integration, supporting participant engagement, and promoting a safe, welcoming environment. This position supervises staff, monitors operational performance to achieve service excellence and compliance standards. The Center Operations Manager plays a critical role in fostering a culture of service excellence that is participant-centered and team-focused.

Key Responsibilities

• Lead daily operations of the Day Center to ensure safe, efficient, and participant-centered care aligned with the PACE model.
• Supervise, schedule, train, and evaluate staff while fostering a positive and collaborative work environment.
• Lead and support the Interdisciplinary Team (IDT) to ensure coordinated care across medical, behavioral, and psychosocial services.
• Monitor participant engagement, attendance, and satisfaction; address concerns and drive improvements to the participant experience.
• Ensure compliance with PACE standards, organizational policies, and state and federal regulations, including accurate documentation.
• Manage operational budgets and resources to support high-quality care while maintaining fiscal responsibility.
• Oversee safety, emergency preparedness, and effective communication with participants, families, and internal teams.
• Provide administrative leadership and operational support, including special projects and coverage as needed.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

Requirements:

• Minimum of 3 - 5 years of experience in operations management, preferably in PACE or senior care settings
• Experience supervising staff and managing daily operations
• Proficient in Microsoft Suite Programs (Excel, Word, PowerPoint, Teams)
• Adaptable and flexible to changing priorities and a dynamic work environment
• Excellent leadership, communication, and problem-solving skills
• Must have reliable transportation and a valid driver's license
• Possess current CPR certification or within 6 months of employment

Preferred Qualifications:

• Associate or bachelor’s degree in healthcare administration, business, or related field

Job Benefits

• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursemen t – Prioritize your health and well-being, reimbursed 120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Generous 6 weeks of Flexible time off per year —plus paid holidays on top of that.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected]

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.


Req#0071

About Brio Living Services

Brio Living Services is a brand dedicated to celebrating the lives of seniors. With a mission to provide care and nurture a sense of community, Brio Living Services offers a wide range of maintenance-free and amenity-rich senior living options. Their continuum of care supports various levels of need, ensuring overall wellness and satisfaction for residents. At Brio Living Services, residents have the opportunity to pursue their passions, interests, and make new friends, creating strong bonds and special memories within their outstanding communities. From independent living to assisted living, skilled care, rehabilitation, memory care, and more, Brio Living Services provides a full range of services to meet residents' needs and desires. With a focus on vibrant aging, Brio Living Services strives to enrich the lives of seniors through their faith-based and non-profit approach. Their dedication to excellence and partnerships with the community make them a trusted choice for senior living. Explore their website to learn more about their communities, watch exciting videos, and join the team of professionals who are committed to making a difference in the lives of others.