Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers. Position Overview
We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery. Key Responsibilities
- Answer inbound calls and respond to patient inquiries regarding DME products and services
- Process orders, verify insurance eligibility, and obtain authorizations
- Coordinate with clinical staff, referral sources, and delivery teams
- Maintain accurate patient records and documentation
- Educate patients on equipment use, policies, and coverage
- Resolve concerns with professionalism, empathy, and urgency
- 1+ year of customer service experience (healthcare or DME experience preferred)
- Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
- Strong communication and problem-solving skills
- High attention to detail and ability to multitask
- Proficiency in EMR/CRM systems and Microsoft Office
- Bilingual (Spanish/English) is a plus
- Competitive pay
- Health, dental, and vision benefits
- Paid time off & holidays
- Supportive team environment
- Opportunities for growth and advancement
At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.
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