Automotive Service Manager CDJR
Baker CDJR Big Rapids Baker Auto Group is one of the region's premier auto groups, serving communities throughout western Michigan. We currently have a terrific opportunity for a qualified Service Manager at our CDJR store in Big Rapids, MI. If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits! This is a full-time, salaried position with performance bonus. What the right candidate brings to the table:
- You’ve done this job before. You have the playbook and you know how to execute.
- You are not the person needing the training, you are the person doing the training.
- You know how to recruit, staff and motivate every person in the department.
- Creates a world class customer experience by developing a top-tier Advisor team.
- Maximizes Technician proficiency by ensuring work flows smoothly through the shop.
- Hires, trains and manages department team members.
- Maintains service pricing and computer system parameters.
- Understands and ensures compliance with the manufacturer warranty and policy & procedures.
- Controls areas of waste; keeps receivables, unapplied time and policy expense within guides.
- Oversees shop maintenance and upkeep.
- Ensures the department and personnel remain compliant with company, factory and government policy and regulations.
- 10 years of experience in the retail automotive service and parts business
- 5 years of experience as a Service Manager/Director.
- Experience with CDJR and CDK dealer management system are a plus.
- A current valid driver’s license is required
- High School Diploma or equivalent; College degree is preferred.
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Continued professional development
- M-F work schedule
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