Government Key Accounts Manager

Job Description

Job Description

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With over 40 territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Government Key Accounts Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO !

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

About the Role:

The Government Key Accounts Manager is responsible for developing and maintaining strong, long-term relationships with key government clients at the local, state and federal levels to drive business growth and ensure client satisfaction. This role involves understanding government procurement processes, aligning company offerings with government needs, and strategically managing account portfolios to maximize revenue opportunities. The manager will act as the primary liaison between the company and government agencies, coordinating cross-functional teams to deliver tailored solutions and services. Success in this position requires a deep understanding of government regulations, contract management, and the ability to navigate complex bureaucratic environments. Ultimately, the role aims to secure and expand government contracts while fostering trust and collaboration with public sector stakeholders.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Public Administration, or a related field.
• Minimum of 5 years experience in key account management or sales within the government or public sector.
• Proven track record of managing government contracts and navigating public sector procurement processes.
• Strong knowledge of government regulations, compliance standards, and contract management.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

• Master’s degree in Business Administration, Public Policy, or a related discipline.
• Experience working with federal, state, or local government agencies.
• Familiarity with government e-procurement platforms and tendering processes.
• Project management certification (e.g., PMP) or relevant professional credentials.
• Multilingual abilities or experience working in diverse cultural environments.

Responsibilities:

• Develop and execute strategic account plans for key government clients to achieve sales targets and business objectives.
• Build and maintain strong relationships with government officials, procurement officers, and other stakeholders.
• Coordinate with internal teams including legal, finance, and operations to ensure compliance with government regulations and contract requirements.
• Monitor government procurement trends and policy changes to identify new business opportunities and risks.
• Prepare and present proposals, bids, and contract renewals tailored to government specifications and standards.
• Manage contract negotiations and ensure timely delivery of products and services in accordance with agreed terms.
• Provide regular reports and updates on account status, pipeline, and performance metrics to senior management.

Skills:

The Government Key Accounts Manager utilizes strong communication and negotiation skills daily to build trust and secure agreements with government clients. Analytical skills are essential for interpreting procurement policies and tailoring proposals that meet complex regulatory requirements. Relationship management skills enable the manager to maintain ongoing engagement with multiple stakeholders across government agencies. Organizational and project management skills are critical for coordinating internal teams and ensuring contract deliverables are met on time and within budget. Additionally, strategic thinking and problem-solving abilities help the manager identify new opportunities and address challenges in a dynamic public sector environment.

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program

MI-SJ, IN-SJ, IL-SJ, FL-SJ