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Community Relations Mortgage Loan Officer

Lake Michigan Credit Union
Grand Rapids, MI
Community Relations Mortgage Loan Officer Location Hybrid remote in Grand Rapids, MI : Job Title: Community Relations Mortgage Loan Officer Primary Location: Grand Rapids, MI Employee Status: Full-time, salary + commission Estimated Hours/Week: 38 Remote: Hybrid schedule % of Travel for the Position: 30% What You'll Get:
  • Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
  • Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
  • Retirement options like 401 (k) with company match and pension.
  • Tuition reimbursement
  • To see a full list of our benefit offerings - check out this helpful guide !
    • About this position: LMCU is looking for a Community Relations Mortgage Loan Officer to develop and execute strategies that are intended to create and build our relationships with the LMI/minority communities we serve. A successful candidates will work in conjunction with the Community public relations champion for community events, sponsorships and activities and serves as lead contact to community groups and organizations. Independently work to cultivate relationships with Community Leaders and other outside referral sources and centers of influence in an effort to increase residential mortgage business. Acts as a liaison between applicants and LMCU; meeting with applicants, preparing loan proposals and examining active loans. Demonstrates excellent communication skills and interpersonal skills combined with exceptional sales skills. Manages a book of business consisting of existing and potential customers while maintaining active loans. What you'll do:
    • Identifies new business opportunities and business partnerships as well as develops strong relationships with partner decision-makers. Educates the community through traditional and non-traditional platforms of the benefits that LMCU can provide. This will include events, presentations, and incoming calls. Maintains an active pipeline of overall community affairs eligible businesses. Identifies member needs and provides advice and guidance regarding financial solutions that are in the best interest of the member.
    • Functions as the primary advocate for all LMI/minority communities by serving organizations in our service area for event planning, education, and scheduling within those communities. Serves as a brand ambassador for LMCU at industry and community events to place LMCU as a thought leader in services to the LMI/minority communities. Raises community awareness about our commitment to the LMI/minority communities by presenting at public engagements, panels, webinars, etc. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Plans and executes neighborhood destination events to build positive public relations in all communities we serve.
    • Originates, reviews and evaluates information on mortgage loan documents to determine if buyer, property, and loan conditions meet bank and regulatory standards. Approves or rejects loan application or requests additional information. Establishes terms and conditions of an approved loan and reviews with member. Markets the Credit Union's mortgage lending program to companies and individuals within the real estate community.
    • Acts as an active member of LMCU's Diversity, Equity and Inclusion Committee. Leads internal working group to solicit and provide feedback on our progress. Facilitates ongoing conversations and strategy meetings with members of the LMCU team to ensure the relevancy of the strategy. Review marketing campaigns targeted to LMI/minority communities to ensure their cultural relevancy. Collaborates with marketing to develop advertising, marketing, and promotional plans, including Implementing social media strategies to grow online supporter base and traffic. Collaborates with Marketing to align partner needs and develop resources for those relationships to be successful. Assists in product marketing, including product launch, new business development, sales tools and competitive analysis. Works with Human Resources to identify and recruit diverse talent.
    • PRIDE Competency: The employee consistently demonstrates commitment to the culture of Lake Michigan Credit Union by adhering to the 5-star promise, by openly contributing to the success of others on the team, and by living the core values that define the culture. Specific attitudes, actions, and behaviors that demonstrate the employee's commitment to living the culture include regularly: • Achieving a standard of excellence in their work; • Bringing enthusiasm to their work; • Conducting themselves with integrity in their interactions; • Fulfilling a standard of honesty in their work; • Sharing ideas that will improve their work and the work of the credit union; • Demonstrating a commitment to do what is right; • Following through to make sure their assignments are completed; • Taking responsibility for each experience with members, employees, and others.
    • Compliance: Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
    What You'll Bring:
    • 2 years mortgage origination or lending experience preferred. Proficiency in a variety of personal computer software programs, including Microsoft Windows, Microsoft Outlook, and Excel. Ability to coordinate and prioritize large, detailed project requirements and schedules. Is often required to oversee and direct several projects in different markets at once.
    • A college degree. Must be bondable. Must have the ability to obtain an NMLS ID, pursuant to requirements of the S.A.F.E. Act.
    • A significant level of interpersonal skills is required for extensive internal and external contact, as well as motivating, influencing, and building relationships with others with an upbeat, positive attitude.
    • Must be comfortable in the following situations: cold-calling, face to face meetings, and presentations to differently sized groups while representing LMCU. Demonstrates a positive member service (internal and external) focus at all times. Possesses an understanding of the cultural nuances of the LMI/minority communities in our field of membership.
    Who We Are: We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan. As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks. It's about always doing what's best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs. You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. Have additional questions about the role? You may email us at: [email protected] . If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance: Call us at: (616) 242-9790 Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316 Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application. LMCU is an Equal Opportunity Employer
Posted 2025-08-19

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