Service Advisor

Job Description

Job Description

At the Serra Auto Campus, we are currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, Mercedes-Benz, and Sprinter. The right individual for this role will have a customer-focused mindset, the ability to perform at a high level within a team environment, the ability to handle multiple tasks simultaneously, a strong drive for individual & team success, and is looking for a long-term career.

Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

• 401(K)

• Paid Training Opportunities for Career Growth

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance based on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time and contact

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to multi-task throughout the day

• Ability to work within a team environment

Serra Auto Campus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.