Customer Service Representative

Job Description

Job Description

Job Description: Customer Service Representative (Backfill – Temp to Hire)

Company: Luxottica

Location: 2429 Oakwood Blvd, Melvindale, MI 48122 (100% Onsite)
Job Type: Contract (3 Months, Temp-to-Hire)
Start Date: Immediate
Work Hours: Monday–Friday, 8:15 AM – 5:00 PM (Occasional Overtime)

Position Overview

The Customer Service Representative (CSR) is responsible for delivering high-quality, multi-channel customer support through phone, email, and text communication. This role involves handling high call volumes, performing detailed follow-ups, and ensuring accurate data entry and order processing. The CSR plays a critical role in enhancing customer experience and supporting business operations.

Key Responsibilities

• Manage incoming and outgoing customer interactions via phone, email, and text
• Handle high call volumes (40–60 inbound calls and 10–20 outbound calls daily)
• Place multiple callers on hold and manage call flow efficiently
• Perform order processing, including frame ordering and job look-ups
• Conduct research and follow-through for each customer inquiry (5–15 minutes per case)
• Maintain accurate data entry and documentation
• Respond to emails (1–5/day) and text communications (20–30/day)
• Resolve customer issues using available tools, judgment, and collaboration
• Escalate unresolved issues appropriately
• Meet productivity, quality, and customer satisfaction targets
• Work collaboratively within a team environment

Required Qualifications

• High School Diploma or GED (minimum)
• Strong computer proficiency and data entry skills
• Excellent verbal and written communication skills
• Ability to manage high-volume, fast-paced environments
• Strong attention to detail
• Comfortable handling incoming/outgoing calls (people-oriented role)

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540

Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.\r\nAddress:\r\n125 Village Blvd\r\nForrestal Village, Suite 200\r\nPrinceton, NJ 08540