Specialist Pharma Programs

Job Summary:

Supports communication with pharmaceutical manufacturers, hubs, operations and management as it relates to execution of contractual requirements for manufacturer programs. Reviews and researches external inquiries regarding patient status and data reporting. Responsible for answering inquiries from the division regarding contractual requirements and operational procedures such as data reporting requirements, adverse event reporting requirements and patient outreach requirements.

Job Responsibilities:

• Acts as a primary contact for pharmaceutical manufacturer/hub partners with regard to meeting contractual requirements, ensuring timeliness of order processing and accuracy of data reporting.
• Resolves issues and responds to inquiries such as data requests.
• Participates in the Quarterly Business Reviews to address current status and outstanding issues or concerns in order to ensure client satisfaction.
• Collaborates with Pharma Program Manager, Implementation team, and other related contacts in implementing Pharma programs to ensure consistency in contractual requirements with operational business process.
• Collaborates with appropriate parties to create drug specific standard operations procedures while incorporating the business process specific to contract.
• Leads the development, internal review and revision of division SOPs, QRGs and operations training.
• Ensures adherence to SOPs and QRGs and follow up with Operations management, as needed.
• Acts as a subject matter expert regarding operations practices to identify impact to processes/procedures when interpreting pharma contracts.
• Collaborates cross functionally within operations to ensure WSP's ability to meet contract expectations.
• Monitors, corrects and analyzes internal patient data; provides reports to manufacturer and responds to any questions regarding data.
• Acts as a division wide liaison between pharma program representatives, facility operations teams and management teams to ensure that all are kept informed of critical manufacturer program information in a timely manner
• Interprets manufacturer HIPM authorization types for data reporting billing.
• Other responsibilities as judgment or necessity dictate.

About Walgreens
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's degree OR High School/GED and at least 3 years of experience in healthcare, business, specialty pharmacy
• Experience with analyzing and reporting data to ensure there are not any gaps in requirements as well as providing quality assurance prior to delivering reports externally
• Experience developing ways of accomplishing goals, depending on oneself and others in operations to complete objectives and determining when escalation of issues is necessary
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Intermediate level skill with Microsoft Office suite of products
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience working with pharmaceutical manufacturers and their designated hubs

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $63100 - $101200 / Salaried