Customer Service/Liaison (Monday - Friday)

Job Description

Job Description

???? Now Hiring: Hospital Liaison

???? Location: U of M Hospital - 1500 E Medical Center Dr, Ann Arbor, MI 48109
???? Schedule: Monday–Friday | 9:00 AM - 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

???? The Role: Hospital Liaison

This role focuses on coordinating Durable Medical Equipment (DME) orders by working closely with hospital staff, patients, and insurance providers to ensure timely and accurate delivery. It combines patient education, administrative tasks, and hands-on support to provide a seamless experience from hospital discharge to home care.

???? What We're Looking For

• A high school diploma or equivalent

• Excellent communication skills

• The physical ability to sit, stand, and move comfortably throughout your shift

???? What You’ll Be Doing

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery

• Assess patient needs – Recommend the right DME solutions to support patient care

• Verify insurance coverage – Confirm eligibility and obtain required authorizations before dispensing equipment

• Process and fulfill orders – Ensure DME orders are entered and handled accurately from start to finish

• Coordinate equipment delivery – Arrange delivery and setup at the hospital or patient’s home

• Educate patients and caregivers – Provide easy-to-understand guidance on how to use and maintain their equipment

• Resolve issues – Address any concerns related to equipment, delivery, or insurance with empathy and efficient

???? Perks & Benefits

• Competitive pay ????

• Full benefits: Medical, Dental, Vision & Life Insurance ????

• Paid time off + floating holiday ????

• 401(k) Retirement Savings Plan ????

• Training and growth opportunities ????