Director of Project Office

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Job Summary:

BxB Media is a company that collaborates with HVAC and home services professionals to enhance their brands and growth. They are seeking a visionary Director of Project Office to design and implement scalable project management systems, ensuring operational excellence and alignment with business strategy.

Responsibilities:

• Build BxB's first-ever Project Office function-design its purpose, scope, and operating model.

• Define and roll out project management standards, tools, workflows, and meeting rhythms across all client service areas.

• Create playbooks and processes for project lifecycle management, scope tracking, QA, burn reporting, change orders, and retrospectives.

• Lead priority projects hands-on until additional PMs are hired, then define and lead the PM team, including hiring, onboarding, and coaching.

• Train and mentor team members on project management best practices and structured workflows.

• Partner with leadership to manage resource allocation, forecasting, and performance monitoring.

• Evaluate and implement PM software, automation tools, and reporting frameworks.

• Collaborate cross-functionally with Account Management, Creative, Dev, Paid Media, and Coaching teams to align delivery with client expectations.

• Monitor project health, surface risks, and recommend operational improvements.

Qualifications:

Required:

• 10+ years of professional experience, including 7+ years in project management roles within marketing, digital, or creative agencies

• Fluent in project management software (ClickUp, Asana, Monday.com, etc.) and advanced Microsoft Office/Excel skills

• Strong understanding of agency operations and integrated service delivery (web, content, paid media, CRM/MarTech)

• Exceptional communication, facilitation, and organizational skills, with the ability to lead change and build strong cross-functional relationships

• Demonstrated ability to balance strategic vision with hands-on execution and build and mentor high-performing teams

Preferred:

• Bachelor's degree (preferred)

• Bonus: Experience with resource planning tools, rev ops/workflow automation, or CRM/ServiceTitan integration

Company:

BxB Media | A BDR Company collaborates with HVAC contractors and distributors to help them build great brands to drive profit and growth. Founded in 2010, the company is headquartered in Rochester Hills, Michigan, USA, with a team of 51-200 employees. The company is currently Growth Stage.