Customer Account Manager-Small Ag and Turf

Job Description

Job Description

Purpose:

The Hutson Customer Account Manager-Small Ag and Turf will be the interface between the company and the end-user in qualifying, equipment selection, document completion and follow-up of each sale. The successful Hutson Customer Account Manager-Small Ag and Turf will have a demonstrated ability to learn about equipment features, operation, incentive programs and finance options and convey this expertise clearly to our customer. The successful candidate must be able to follow company guidelines in regard to necessary document preparation and submittal accurately and in a timely manner. The Hutson Customer Account Manager-Small Ag and Turf is directly responsible for providing our customer the very best customer experience, in accordance with the Hutson tradition of continuous improvement.

Responsibilities:

• Manages key customer account relationships to provide a differentiated customer experience.
• Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
• Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
• Follow up with customer after the sale to assure satisfactory experience.
• Greet and build rapport with Hutson customers in a retail store or field environment.
• Understand and execute required actions to achieve company goals.
• Identify potential Hutson customers using available prospecting tools and Customer Resource Management (CRM) system.
• Enter customer info into CRM system per company guidelines.
• Ask qualifying questions to determine status as buyer/decision maker.
• Assist Hutson customers in selecting the proper equipment through discussion or demonstration.
• Complete necessary documentation for sale, financing and delivery.
• Go over operation and maintenance of machine with customer.
• Read and understand programs and incentives.
• Be able to discuss and demonstrate the represented equipment in a knowledgeable manner.
• Stay current with training requirements.
• Assist with preparation and execution of company events such as trade shows, fairs, field days etc. as required.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Participate in all business and/or department activities related to ensuring the customer experience is positive.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

Experience, Education, and Skills:

• 5 or more years of equipment sales experience is required.
• Bachelor’s degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
• Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
• Business, financial and logistical management knowledge.
• Effective listening skills will be essential when working with clients.
• Knowledge of relevant agronomic practices and trends.
• Knowledge of key customer account agronomic operations.
• Ability to use software applications such as Microsoft Office and internet functions.
• Ability to work flexible hours.
• Excellent customer relationship skills with current and future decision makers.
• Ability to persuade and negotiate customers to make the best possible decision.

Essential Eligibility Requirements:

• Valid Driver’s License required.

Essential Job Requirements:

1. General Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.

1. Visual Acuity:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.