Customer Service Representative I (Hybrid - Fraser, MI)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Healthmark, A Getinge company was founded in 1969 and employs over 300 people and is a growing company. We strive to provide customers with quality products and support services in a timely and effective manner.

SHIFT : Monday - Friday 8:30am - 5:00pm, except once a month for an entire week, 10:30am-7:00pm shift

*Must be able to commute to Fraser, MI.*

The Customer Service Representative is responsible for accurately responding to incoming inquiries on orders, products, and pricing. The Customer Service Representative is also expected to offer excellent service by processing orders and following up on calls and emails to collect and analyze information to ensure quality expectations are met.

• Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Understands the essentials of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
• Assists the department in meeting customer needs and reaching department expectations.
• Completes required training and understand how to use tools available to recall necessary information.
• Documents conversations with customers according to procedure.
• Follows established procedures to meet customer needs.

This role would be a good fit if you:

• Can consistently present a positive approach to your work that is rooted in businesslike professionalism
• Are not afraid to point out potential improvements/improvement areas
• Can collaborate and work well with other teams
• Can effectively manage multiple tasks/priorities
• Enjoy meeting deadlines
• Have a trustworthy team player attitude
• Can communicate effectively through the phone
• Are energized and enthusiastic about building relationships

Qualifications:

• 1-3 years Customer Service experience.
• Type 30 WPM.
• 4-year degree preferred.
• Demonstrated experience performing extensive research to resolve complex customer inquiries
• Excellent written and verbal communication skills
• Previous experience in a heavy volume service environment (phone, email, internal communications) preferred.
• Excellent time-management, prioritization, communication, and analytical skills.
• Ability to multitask effectively.
• Ability to work under targets and with deadline
• Positive attitude, proactive engagement and solutions seeking
• Intermediate Excel, Word, and Outlook skills

The compensation range for this position is from $21.40/hour - $26.70/hour depending on experience and location

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About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

At Healthmark a Getinge company, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Healthmark a Getinge company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.