Technical Support Analyst II

Description

Our client is seeking a Technical Support Analyst who is local to Lansing, Michigan, and able to work onsite with the customer at their office two days per week, with additional onsite presence as needed. This role is not phone-based support; instead, the individual will work primarily directly with the customer in person when onsite, and via email.

The ideal candidate will have strong technical troubleshooting skills and be comfortable working hands-on with the customer. Experience writing queries in a relational database is required, along with experience supporting or participating in testing activities.

This position is expected to begin as a contract-to-hire role, with a planned conversion rate of $65,000

Skills

Technical support, Application Support, .NET app troubleshooting, SQL Server

Top Skills Details

• 2–4 years of technical support or application support experience, or a combination of relevant education and experience

• Proficient in troubleshooting .NET apps and using SQL Server

• Strong analytical, communication, and customer service skills

• Familiarity with VMS, FTP, HTML/XML, networking basics, and scripting

Additional Skills & Qualifications

Responsibilities:

• Resolves all documented issues plus moderately complex or partially documented problems

• Escalates highly technical or unfamiliar issues to TSA III or engineering

• Proactively researches solutions using documentation, tools, and internal resources

• Executes and adapts test cases for patches, enhancements, and bug fixes

• Validates fixes for both functionality and data accuracy

• Consistently presents a polished, professional image

• Adapts tone and communication style to suit technical and non-technical audiences

• Writes intermediate SQL queries and validates application data

• Uses log files and basic scripting to troubleshoot mid-level issues

• Proficient in application troubleshooting and familiar with VMS, FTP, HTML/XML, and networking basics

This is a Contract to Hire position based out of Lansing, MI.

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lansing,MI.

This position is anticipated to close on Jan 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.