Manager, Facility Quality Assurance (White Cloud)

HWI has a fantastic opportunity to join our Quality Team as a Manager, Facility Quality Assurance; Single Site.

Summary

For the Manager, Facility Quality Assurance; Single Site, the safety and health of employees takes precedence over any other duties of this position. The Manager, Facility Quality Assurance; Single Site is responsible for insuring all quality programs are in place and being adhered to including product testing, customer complaint investigation and correction, supplier audits and visits, documentation and maintenance of the lab.

Responsibilities

• Managing all plant QMS and audit activities: Establish procedure and process to ensure process based approach and compliance to ISO 9001:2015, Facilitating Risk based Management, performing product and process data review and analysis. Insuring pre-manufacturing and mix management processes are adhered to: based on QC data, taking appropriate actions to ensure product quality remains within specification. Ensuring Raw Material supplier quality performance measurements are in place and adhered to, working with key material suppliers to facilitate data-driven continuous improvement and ensuring Lab equipment and supplies are properly maintained
• Managing Customer Complaints; ensure excellent communication and drive analysis and corrective action in a timely manner applying basic problem solving \ root cause analysis tools, managing Certificate of Analysis preparation process; periodically visiting customer sites to obtain direct feedback
• Supporting manufacturing in establishing, monitoring and improving product and process capability (using SPC methodology), interfacing with product Technical Managers to develop and implement product specifications. Implementing and sustaining Quality Best Practices based seeking knowledge from external sources such as ASQ, Implementing and sustaining Lean Principles according to HBS – Internal Operational Excellence Program
• Leading, developing, coaching and evaluating Quality Team; Keep current on Quality, Lean, and Data Analysis technical skills; working with management peers help develop and maintain a positive work environment for all employees.
• Reporting out on key performance indicators (KPIs) and driving actions to continuously improve them (#Complaints, PPM, Complaints Management, Product consistency, Internal Non-conformity)

Requirements

• Requires B.S. in Engineering, preferably Chemical Ceramic or Industrial, Technology or Operations Management or substantial equivalent experience
• Requires two (2) to six (6) years of experience in refractories/ceramics manufacturing environment; preferably with some direct quality leadership experience
• Experience or knowledge of ISO 9001:2015 Quality Standards
• Knowledge of refractory products a plus
• Requires interpersonal skills in dealing with employees and customers, mechanical aptitude.
• Experience with continuous improvement models/programs; participated in related improvement projects
• Good practice and knowledge of ERP (Oracle preferred)
• Strong team player with the ability to teach others (coaching) and communicate effectively with all levels of the organization

Physical and Environmental Requirements

• Physical Activity: Requires more than 2/3 of time reaching; 1/3 to 2/3 of time standing, sitting, speaking/hearing; and less than 1/3 of time walking, climbing/balancing, stooping/ kneeling/ crouching/crawling, tasting/smelling.
• Lifting: Requires lifting up to 100 pounds less than 1/3 of time.
• Vision: Requires accurate close and distance vision, color vision, and the ability to focus.
• Environment: Requires 1/3 to 2/3 of time in an office setting; and less than 1/3 of time working near moving technical parts, working in high, precarious places, exposed to fumes or airborne particles, toxic/caustic chemicals, outdoor weather, and/or in extreme heat.

About Us

HWI, a member of Calderys

HWI is the largest supplier of refractory products and services in the United States.

With manufacturing sites and distribution centers across the Americas, as well as the major refractory industry research facility in North America, HWI serves virtually every major industry that requires refractory solutions to enhance production and protect assets. HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.

We’re actively expanding our team of dedicated, enthusiastic people — particularly in research and development, engineering and manufacturing, product management, and sales. As a dynamic, growing global refractory leader, we offer competitive compensation, benefits packages, and wellness programs. As an Equal Opportunity Employer, we are committed to a diverse workforce.

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