2026 Summer Intern - Customer Care and Aftersales Warehouse Operations

Description

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

To help facilitate administration of relocation benefits if you are selected, please apply using the permanent address you would move from.

Work Arrangement

Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to TX, MI or WI on a full-time basis.

What You’ll Do

This 12-week Operations internship will be based in a GM Automotive Parts warehouse and drives the operational efforts of GM’s Customer Care and Aftersales organization. The position supervises a team of union-represented operations employees, or a departmental function in a warehouse processing center or distribution center. The Supervisor is responsible for overseeing the department workforce to ensure accurate and timely parts shipments to customers.

With direct guidance from the General Supervisor, you will motivate hourly operations employees and business partners through effective communication, training, coaching, development, recognition, and supervision. You will demonstrate expertise of the processes your team is required to perform and ensure your team members are effectively performing job responsibilities utilizing standardized methods.

Additional responsibilities include:

Provide instructions to direct reports on course of action and serves as a resource for them on standardized work, quality standards and processes within the area, as well as relevant company policies and procedures.

Addresses and resolves any issues faced by team members, proactively mitigates conflicts to prevent escalation, and assigns tasks while closely monitoring progress at regular intervals.

Proactively anticipates needs of the areas managed, by consistently training and rotating team members to ensure that there is no disruption in the execution of work.

Identifies opportunities for improvement using tools such as layered audits

Achieves Safety, People, Quality, Responsiveness, and Cost key performance indicators

Cultivates, implements, and enforces a safety culture grounded in workplace safety rules & policies

Implements GMS and lean principles

Models GM’s cultural behaviors & demonstrates the highest level of integrity at all times

Effectively communicates and maintains good working relationships with employees, union representatives, and management team

Evaluates team performance, and promotes continuous improvement

Achieves quality standards by communicating goals and identifying resourceful ways to solve problems

Understands and consistently administers collective bargaining agreements and company policies

Completes administrative tasks such as timekeeping and maintenance of departmental records/reports

Proposes new initiatives and leads the delivery of solutions, driving cross team efforts. Recommends opportunities for process improvement to leadership & proactively anticipates needs within own area.

Collaborates effectively with more senior members of the team, seeking guidance and absorbing knowledge to address and solve issues.

Required Qualifications:

Pursuit of a Bachelor’s Degree in Business, Operations, or related degree from an accredited college or university

Must be graduating between Spring 2027- Spring 2028

Able to work full time, 40 hours per week

What will give you a Competitive Edge (Preferred qualifications):

Demonstrated leadership in field of study, extracurricular activities and/or service organizations

Willingness to work in a fast-paced operations and shift-centric environment that involves standing, walking, and lifting

Outstanding interpersonal and relationship skills to effectively collaborate across varying levels of the organization 

Can work independently and with a team

Strong oral and written communication skills

Proven analytical problem-solving ability  

High level of integrity, ability to deal with ambiguity, takes initiative/self-directed

Evidence of strong character with honesty, accountability and trust 

Consistently demonstrates customer-centric, innovative problem-solving skills

Partnership and teamwork skills and ability to learn from and share knowledge with co-workers 

Start Date:

This internship has a planned start date of May and June 2026.

Work Location:

This role offers the following locations

Roanoke, TX

Burton, MI

Hudson, WI

Compensation

GM will provide a one-time lump sum taxable stipend payment to eligible students selected for the 2026 Student Program.

What you’ll get from us (Benefits): ​

Paid US GM Holidays

GM Family First Vehicle Discount Program

Result-based potential for growth within GM

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.