Desk Side Administrator
- Troubleshooting: Respond to user inquiries regarding hardware, software, and network issues. Provide support by troubleshooting and coming up with solutions.
- Device Management: Install, configure, and maintain desktops, laptops, printers, and other peripherals to ensure optimal performance.
- System Monitoring: Regularly monitor system performance and health, ensuring that IT infrastructure is up-to-date and functioning optimally.
- User Support: Provide training and guidance to employees on using IT systems, tools, and software effectively.
- Ticket Inquiries: Track and assist with inquiries through ticketing system, ensuring timely follow-up and resolution.
- Collaboration: Work closely with other IT team members to escalate complex issues and support various IT initiatives.
- Technology Rollout: Assist in the rollout of new technologies or systems, such as system upgrades, new software deployment, or infrastructure enhancements.
- Network Resolution: Assist with basic network troubleshooting, including connectivity issues and peripheral integration with the network.
- Vendor Liaison: Coordinate with vendors or external IT service providers for hardware or software procurement and support when necessary.
- Equipment Management: Maintain IT inventory, including hardware and software licenses, and help coordinate repairs or replacements as required. Make purchase orders for IT equipment as requested or needed for replenishment purposes.
- User Account Management: Assist with user account creation and deactivation during the onboarding and offboarding procedure for employees regarding IT equipment and systems.
- Active Directory Management: Assist with password resets, and access management, ensuring employees have appropriate access to systems and resources.
- Documentation: Create and update documentation for processes, procedures, and FAQs to facilitate self-service and knowledge sharing.
- Safety-First: A safety-first mindset is a proactive approach to safety, where all employees keep an eye out for safety issues and avoid potentially dangerous situations which could likely cause danger, risk, or injury. This also means that everyone has responsibility for safety regardless of role, level, title, or job.
- Continuous Improvement: Always looking for ways we can improve and standardize our work even when everything is going well. By doing so, it will drive consistent progress toward improved business performance and will tap into people’s desire to be the best at what they do.
- Compliant: Employee compliance is achieved when workers are familiar with all the laws that govern their industry or job and know how to conduct business in an ethical manner. It often requires procedural training and encouragement to learn from mistakes.
- Driving Results: Identify specific purpose, goal, or destination and prioritize making progress toward it. Focus discussions on what you want to achieve and why – and then let them do it. Everyone knows their role and is accountable for driving their work to achieve a common goal.
- ONE Team: One team means being part of a group that shares strong relationships, trust, respect, and a common vision for what “good” looks like. One team means supporting and relying on one another to achieve and drive business priorities and meet customer commitments.
- Education: Bachelor’s Degree or Diploma in Information Technology or Computer Science is preferred.
- Minimum 1-3 years prior experience in an IT support role or equivalent. Prior experience in the automotive or manufacturing industry is beneficial.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL is beneficial.
- Strong knowledge of IT ticketing systems, desktop and laptop hardware, printers, and peripherals.
- Familiarity with operation systems such as Windows/Linux and common software applications such as Office Suite/ERP Systems.
- Understanding of basic networking concepts, including TCP/IP, LAN/WAN configurations, and wireless networks.
- Knowledge of security protocols and compliance standards, especially for protecting sensitive data in manufacturing environments.
- Knowledge of remote desktop management and support tools, such as TeamViewer, Remote Desktop Protocol (RDP), or ServiceNow.
- Ability to proactively identify, diagnose, and resolve technical issues quickly and effectively.
- Strong verbal and written communication skills to effectively interact with users and explain technical concepts while having a customer-service approach.
- Willingness to learn new technologies and adapt to changing environments.
- Physical Environment – Majority of the time is spent in an office space.
- Working Hours – Standard 40 hours a week. Overtime may be required based on business demands.
- Occupational Stress – This role deals with multiple IT issues simultaneously, balancing a high volume of IT support tickets from time-to-time.
- Health and Safety – This role often requires extended periods of sitting at a desk and looking at a computer screen. Using proper ergonomic office equipment and taking breaks to stand and/or stretch is beneficial. The ability to lift heavy objects, such as hardware equipment, may be required; handling heavy objects appropriately with precaution is necessary.
- Must be able to lift up to 25lbs occasionally.
Recommended Jobs
Internal Medicine Faculty Position - Flint, MI
McLaren Flint has an excellent opportunity for an Internal Medicine physician with a strong interest in teaching to join the Internal Medicine Residency Program in Flint, Michigan. This is a full ti…
Cabinet Technician
Job Description Job Description Benefits: Bonus based on performance Competitive salary Free uniforms Opportunity for advancement Training & development Kitchen Tune-Up Novi, MI…
Accounts Receivable Specialist
At Service Express, we believe that great work starts with great people! We are looking for an Accounts Receivable specialist to join our team! The Accounts Receivable Specialist is responsib…
Sales Client Representative - Remote and Entry Level
Tired of the 9-to-5 grind? Build a flexible, high-paying career from the comfort of your home with Kensington Partners Group . We're seeking motivated Sales Client Representatives to join our fas…
Staff Accountant
Position Overview: The Staff Accountant is responsible for supporting the daily accounting functions of the cooperative, including general ledger maintenance, account reconciliations, financial re…
Electrical Leader
Job Description Job Description HIROTEC America is more than just a global industry leader with worldwide sales in excess of 1.5 billion dollars and 29 facilities in 8 countries. HIROTEC is a co…
Solo Owner Operator - Dedicated
CDL-A OWNER OPERATORS WANTED! Bring your own truck (2015 or newer) and earn $6,000-$8,000/week! We're looking for experienced owner-operators to join our team. Enjoy steady regional freight, to…
Electrical Relay Specialist
Job Description Job Description Relay Specialist, Electrical Holtec Decommissioning International (HDI) is currently seeking an Electrical Relay Specialist to join the Palisades Nuclear Plan…
Payroll Practitioner
Payroll Practitioner Location Hybrid remote in Warren, PA : Job Summary The Payroll Practitioner is responsible for processing payroll bi-weekly, including data entry, uploading time records, updati…
Construction Project Manager
Job Description Job Description Growing Michigan firm looking to add a talented Construction Project Manager for their Greater Detroit office! Responsibilities: Daily communication wit…