Admin Office Assistant (34543)
- Ensure superior customer service is provided at all times.
- Answer incoming phone calls and support tickets Escalate calls and tickets as needed to other teams or departments.
- Communicate with clients and colleagues in an efficient, professional and courteous manner.
- Retrieve, sort, distribute, log and forward correspondence.
- Process mail and packages.
- Maintain consistent attendance and punctuality.
- Maintain professional demeanor and appearance.
- Maintain high level of professionalism and a positive attitude.
- Assist with receiving and handling of service of process.
- Delivery and handling of filings with jurisdictional offices. (varies by office location)
- Other duties as assigned.
- Exceptional phone/email etiquette and professional demeanor and appearance.
- Effective communication (verbal and written) and relationship building skills.
- Analytical critical thinking and problem-solving skills.
- Must be very detail-oriented with strong organizational skills.
- Ability to work independently and in a team environment.
- Ability to be self-directed and work efficiently with minimal supervision.
- Ability to multitask and effectively handle multiple time-sensitive projects.
- Knowledge of general corporate procedures and/or willingness to learn.
- Ability to work in a fast-paced, high-energy environment.
- Must be computer literate; intermediate-level skills with MS Office apps are required.
- Works effectively with others; looks for and takes advantage of opportunities to help others. Shares knowledge and information willingly and openly.
- Is more passionate about the solution than the problem.
- Actively supports the spirit of teamwork including participation in improvement-related programs.
- Cares about the quality of work and pays attention to detail.
- Takes personal responsibility for following through, and for achieving objectives.
- Demonstrates commitment to personal growth and learning and applies knowledge in a variety of situations. Treats others with respect: values differences and honors the perception of others.
- Demonstrates flexibility and willingness to perform above and beyond expectations to achieve objectives. Displays initiative in seeking new work when time is available.
- Minimum of high school diploma and/or 2 years equivalent experience in customer service.
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