HR, Senior Analyst- Portfolio Operations and Incident Management

General information

Ref # 21655

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

This role is on a hybrid schedule in our Charlotte or Detroit office a few days a week.

As the Sr Analyst, HR Portfolio Management Operations & Incident Management, you will be responsible for enabling the adoption of the Agile Framework and fostering a productive Agile environment across Enabling Solutions. Manage and maintain epic data across the HR Portfolio along with providing guidance on the creation and management of epics and stories in Jira as well as acting as a project manager for projects. Additionally, you will be responsible for the HR incident management process. The role will report to the Director, HR Portfolio & Incident Management.

The Work Itself

• Promote and ensure the consistent adoption of Agile principles, methodologies, and best practices throughout the Enabling Solutions team by providing guidance, training, and support to team members.
• Lead and facilitate key Agile ceremonies-including daily stand-ups, sprint planning, sprint reviews, and retrospectives-while continuously assessing and implementing improvements to team processes for enhanced collaboration and efficiency.
• Oversee the development, maintenance, and regular review of Standard Operating Procedures (SOPs) and Job Aids for the Enabling Solutions team; collaborate with stakeholders to update documentation and actively communicate changes to ensure team alignment and understanding.
• Generate, analyze, and distribute Jira reports to monitor team performance, track progress on sprint goals and deliverables, and provide actionable insights to stakeholders for informed decision-making.
• Plan, coordinate, and execute a portfolio of projects and annual programs for the Enabling Solutions team, ensuring milestones are met, resources are managed effectively, and objectives align with organizational strategy.
• Administer and improve the HR incident management process by tracking incidents, facilitating timely resolution, maintaining accurate records, and collaborating with HR and relevant departments to ensure compliance and effective issue handling
• Work with the leadership team to identify opportunities for improvement across the portfolio team, gain consensus and implement the opportunities.

The Skills You Bring

• Bachelor's Degree or an equivalent combination of education and 3 years of experience sufficient to perform the key accountabilities of the job required.
• Ability to convey ideas and recommendations to a wide variety of audiences at all levels in a clear, compelling, and succinct way with effective written and verbal communications.
• Experience with managing work within an Agile framework required.
• Experience with Atlassian's Jira required.
• Ability to collaborate and communicate effectively with others to create a positive and productive team environment
• Effective project management and organizational skills that includes proactive planning and delivering results.
• Ability to work well independently, set goals aligned to expectations, be versatile, and demonstrate initiative.
• Diligence and relentless commitment to follow-through.
• Strong critical and analytical thinking with attention to detail.
• Ability to quickly adjust plans and strategies to accommodate new information or circumstances.
• Adept at problem-solving, conflict resolution, and negotiation.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 70000

Experienced: 95000

Expert: 120000

Incentive Compensation: This position is eligible to participate in our annual incentive plan