Technical Engineer

Fartech Solutions
Wyoming, MI

Title: Technical Engineer

Location: Remote USA

Duration: 6+ months

PURPOSE:
We are seeking a motivated Technical Engineer to join our Global Payments Team, supporting the integration and operation of payment systems across our hotels. This role requires a blend of hotel IT expertise, technical troubleshooting skills, and payment system knowledge, with a strong focus on collaboration and continuous learning.



POSITION RESPONSIBILITIES:
Provide day-to-day support via ServiceNow Helpdesk, managing incidents, service requests, and escalations.
Troubleshoot and resolve issues related to payment gateways, terminals, and middleware in coordination with vendors and internal teams.
Support and maintain Oracle Opera Cloud PMS integrations, ensuring stability and reliability of hotel payment processes.
Use PowerShell scripting and other automation tools to streamline tasks, improve monitoring, and generate reports.
Assist in managing payment device connectivity, including POS systems, network configurations, and troubleshooting.
Contribute to technical documentation including knowledge base articles, SOPs, and integration guides.
Collaborate with cross-functional teams through Jira and other platforms to track progress and resolve issues.
Stay up to date on PCI DSS and security compliance requirements, ensuring all work aligns with industry standards.
Participate in system integration projects, learning and documenting how PMS, POS, and payment gateways connect.
Monitor systems proactively using tools such as Datadog or Splunk (where applicable), helping prevent incidents before they occur.



EXPERIENCE AND QUALIFICATIONS:
ServiceNow Helpdesk experience in incident and request management.
Hotel IT background with exposure to property-level systems and operations.
Hands-on Oracle Opera Cloud PMS user experience.
Payment gateway knowledge, including transaction flows, tokenization, and reconciliation.
PowerShell scripting knowledge for automation and reporting.
Positive attitude and ability to collaborate effectively.
Motivation to learn and grow within the payments technology space.
Curiosity about system integration and how platforms connect.
Basic networking knowledge (IPs, ports, firewalls, VPNs).
Awareness of PCI DSS and the importance of securing cardholder data.



PREFERRED SKILLS:
Strong troubleshooting skills in complex technical environments.
Familiarity with cloud platforms and APIs (REST-based integrations).
Experience with monitoring and logging tools (e.g., Datadog, Splunk).



WHO YOU ARE:
A hands-on problem solver with strong attention to detail.
Eager to learn new technologies and payment innovations.
Team-oriented, with a positive mindset and service-driven approach.
Excited about contributing to cutting-edge hospitality payment solutions.

Position Responsibilities:

Provide day-to-day support via ServiceNow Helpdesk, managing incidents, service requests, and escalations.
Troubleshoot and resolve issues related to payment gateways, terminals, and middleware in coordination with vendors and internal teams.
Support and maintain Oracle Opera Cloud PMS integrations, ensuring stability and reliability of hotel payment processes.
Use PowerShell scripting and other automation tools to streamline tasks, improve monitoring, and generate reports.
Assist in managing payment device connectivity, including POS systems, network configurations, and troubleshooting.
Contribute to technical documentation including knowledge base articles, SOPs, and integration guides.
Collaborate with cross-functional teams through Jira and other platforms to track progress and resolve issues.
Stay up to date on PCI DSS and security compliance requirements, ensuring all work aligns with industry standards.
Participate in system integration projects, learning and documenting how PMS, POS, and payment gateways connect.
Monitor systems proactively using tools such as Datadog or Splunk (where applicable), helping prevent incidents before they occur.

Posted 2025-10-13

Recommended Jobs

Sales Associate

Foot Locker
Highland Park, MI

Overview: You are a natural at putting Customers at ease, and enjoy starting up natural, friendly conversations. It’s just as easy for you to connect with kids as it is with their parents. You enjoy …

View Details
Posted 2025-09-08

Pet Trainer

Petsmart
Grand Blanc, MI

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Pet Trainer About Life at PetSmart At PetSmart, we’re more than just a company  obsessed with pets ; we’re  obsessed w…

View Details
Posted 2025-09-24

Experienced Dental Assistant

Diamond Smiles Dentistry
Detroit, MI

Reports To: Dentist and Office Manager Under direct and indirect supervision, the dental assistant will assist the Dentist in both administrative and clinical duties including: prepare patient for …

View Details
Posted 2025-08-13

Beauty Advisor - Flex

Sephora
Rochester Hills, MI

Job ID: 273758 Store Name/Number: MI-Rochester Hills (1212) Address: 220 North Adams Rd, Rochester Hills, MI 48309, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part …

View Details
Posted 2025-10-17

Orthopedists - Are You Interested in Living in a College Town in Michigan?

Enterprise Medical Recruiting
Michigan

Join two other orthopedic surgeons in Mount Pleasant, Michigan to perform a wide range of orthopedic surgeries, except for spine-related procedures. Practice ~ Perform all outpatient surgeries…

View Details
Posted 2025-09-29

Technical program manager

Stefanini Group
Dearborn, MI

Stefanini Group is hiring! Stefanini is looking for a Technical Program Manager, Dearborn, MI (Onsite) For quick apply, please reach out Saurabh Kapoor at 248-582-6559/saurabh.kapoor@stefanini…

View Details
Posted 2025-10-18

Paraprofessional

Delta-T Group Inc.
Plymouth, MI

Location: Plymouth, MI 48170 Date Posted: 09/30/2025 Category: School Education: HS Graduate/GED Our Clients are seeking Paraprofessionals in the Plymouth-Canton Community School district…

View Details
Posted 2025-09-30

Banquets Aide

Marriott International, Inc
Detroit, MI

Banquets Aide Location Detroit, MI (Downtown area) : Additional InformationMust have open and flexible availability, Pay: $19.69/hour Job Number 25091128 Job Category Food and Beverage & Culinary…

View Details
Posted 2025-10-15

Benefit assistant support

Lensa
Livonia, MI

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …

View Details
Posted 2025-10-18

Landscape Mini-Excavator Operator

The Contractor Consultants
Wyoming, MI

&##127807; Build Beautiful Spaces with Us - Join Cowboy Curbing Landscape as a Landscape Mini-Excavator Operator! Position Title: Landscape Mini-Excavator Operator Company Name: Cowboy Curbing …

View Details
Posted 2025-09-30