Customer Service Representative
Job Description
Job Description
Metro Detroit insurance agency has a position available for a customer service agent/producer. We are looking for a people-person with great verbal communication skills who is a team player with a can-do attitude.
Our agency specializes in Meemic and AAA property and casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of the educational community.
We also represent Foremost, American Modern, Progressive and many other carriers for both personal lines and commercial products.
The position offered is full time. Some remote work options may be available.
Positions are available in our Birmingham, Sterling Heights or Warren location.
Apply for the position today by completing the form and completing the assessment.
BenefitsAnnual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Retirement Plan
Responsibilities- Process customer policy change requests.
- Respond to all inquiries, service requests, and sales requests within specified timeframe.
- Write and service policies in the Guidewire system
- Perform policy reviews to correct issues and optimize coverage options based upon client needs
- Meet with clients in person
- Cross-selling and client retention tasks
- Assist with marketing and lead follow-up
- Organize documentation received from clients and carriers in agency CRM system
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up
- Great Customer Service Skills and outstanding verbal communication skills
- Ability to tactfully handle stressful and difficult situations
- Is a team player with a can-do attitude.
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