16036 - IT Support Manager

Job Description

Job Description

Work Model Hybrid

Seeking Sr Systems Analyst who could successfully performed as an IT Technical Support Transition and Knowledge Transfer Manager. Need to have hands-on experience with Microsoft Azure, .NET application architecture, and ADO. Ideally candidate will have proven experience leading complex IT transitions or transformations.

SUMMARY

The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in the State of Michigan’s IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Department of Technology, Management & Budget (DTMB) Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Key Responsibilities

• Lead and facilitate the execution of the approved transition plan and report progress to leadership
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders
• Enforce knowledge transfer, documentation, and vendor exit requirements
• Ensure operational readiness, security compliance, and disaster recovery preparedness
• Identify risks and escalate issues with mitigation recommendations
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams
• Work in an agile environment and understand agile methodologies
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders

QUALIFICATIONS

• Technical Knowledge
• Strong understanding and knowledge of .NET application architectures
• Hands-on knowledge of Microsoft Azure, including:
• App Services / Functions
• Azure SQL, Storage, and Key Vault
• Azure Monitor and Application Insights
• Azure RBAC and managed identities
• Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
• Understanding of public sector IT governance, security, and compliance requirements
• Strong vendor management and stakeholder communication skills
• Ability to lead cross-functional technical teams during high-impact transitions
• Familiarity with ReactJS-based front ends (support perspective)
• Management & Leadership Skills
• Proven experience leading complex IT transitions or transformations
• Strong vendor management and contract enforcement skills
• Ability to translate technical risks into executive-level language
• Excellent facilitation and decision-making skills
• Operational & Process Skills
• Experience implementing or managing:
• IT service management (ITIL-aligned preferred)
• Incident, problem, and change management
• Production support models
• Strong documentation and operational discipline
• Ability to design and execute phased transition plans
• Experience
• IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
• 3–5+ years in:
• IT management
• Technical program management
• Application or infrastructure operations leadership
• Demonstrated experience transitioning systems from:
• Vendor-led to internally supported
• On premises to cloud environments
• Strong organizational skills and ability to manage multiple testing activities within the program simultaneously
• Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.