Customer Service Representative

100% ONSITE IN PLYMOUTH, MI

Email resumes directly to ckachal @ teksystems.com for consideration

Position Overview

We are seeking a dependable and customer-focused Customer Service Representative to join our growing call center team. In this role, you will handle inbound customer inquiries, provide information regarding prior authorizations, answer general questions, and manage confidential customer information. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to navigate multiple systems while delivering exceptional customer service.

Key Responsibilities

• Handle a high volume of inbound customer calls in a professional and courteous manner.
• Complete follow-up calls as needed to resolve customer questions and concerns.
• Answer inquiries related to prior authorizations, account information, and general customer support.
• Accurately enter and update customer information in multiple systems and databases.
• Maintain confidentiality and protect sensitive customer information.
• Document customer interactions thoroughly and accurately.
• Navigate multiple computer applications simultaneously while on customer calls.
• Meet established quality, productivity, and accuracy standards.
• Manage approximately 50–100 calls per day depending on call complexity.
• Provide outstanding customer service while maintaining professionalism and empathy.

Required Qualifications

• Minimum of 1 year of recent high-volume call center experience within the last 2–3 years.
• Stable work history with demonstrated job tenure.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Typing speed of 30 WPM or higher .
• Strong computer literacy and experience using multiple software applications simultaneously.
• High attention to detail and commitment to accuracy.

Preferred Qualifications

• Experience working with prior authorizations, healthcare customer service, or insurance-related inquiries.
• Experience using CRM, customer service, or data entry systems.
• Strong problem-solving and conflict-resolution skills.

Key Skills

• Call Center Operations
• Customer Support
• Data Entry
• Computer Literacy
• Multitasking
• Active Listening
• Attention to Detail
• Communication Skills
• Time Management
• Customer Relationship Management (CRM)

Performance Expectations

Employees will be evaluated on:

• Quality Assurance Scores
• Accuracy of Data Entry
• Customer Satisfaction
• Productivity and Call Volume
• Adherence to Procedures and Compliance Requirements

Required Assessments

• Typing Test (One Space Version): Minimum 30 WPM
• Call Center – Telephone Skills Assessment: Minimum score of 75%

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Jul 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.