Customer Service Representative

Job Title: Customer Service Representative

Type: Contract

Compensation: $22.00

Work Model: Remote – offsite

Shift: 8am-5pm PST, Training is Mon- Fri, then schedule is Sun - Thurs.

Responsibilities

• Provide customer services related to sales, sales promotions, installations, and communications.
• Maintain good customer relations and ensure customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Create improvement plans based on customer surveys.
• Follow well-defined procedures and guidelines to aid in decision making.
• Work within established routines and procedures in the discipline.
• Complete training from Monday to Friday; after 2-3 weeks of training, work schedule will be Sunday-Thursday, 8 am-5 pm PST.
• This is a remote role.

• Minimum of 2 or more years of experience in customer service roles.
• Basic understanding of work routines and procedures in customer service or related disciplines.
• Ability to follow well-defined procedures and guidelines.
• Strong communication and problem-solving skills.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific