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Customer Care Resource Agent

MSC Industrial Supply Co.
Southfield, MI
Customer Care Resource Agent Location Southfield, MI : BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID : 18346 Employment Type: Full Time Job Category: Customer Care Work Location: Southfield, MI BRIEF POSITION SUMMARY: The Customer Resource Agent is an entry-level position that works in a high-performance customer care environment providing excellent customer care to established Tier II Redistribution customers through various communication channels. DUTIES and RESPONSIBILITIES:
  • Provide personalized customer service by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude.
  • Using multiple forms of communication (phone-within call center environment, web, email, & chat) solve customers' needs while delivering excellent customer service - this includes but not limited to order tracking/tracing, delivery status, and RMA entry.
  • Accurately update systems with status details and other information relating to the customer's needs.
  • Work closely with management to resolve customer questions/concerns.
  • Fosters the MSC Culture in the department and throughout the company in order to ensure unity of vision and fulfillment of MSC's mission.
  • Meet or exceed all assigned operational, customer-experience and service level metrics consistently.
  • Participates in special projects and performs additional duties as required.
*INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE:
  • High School diploma or the equivalent required.
  • Customer service and/or Call Center and/or Web based internet chat experience preferred.
SKILLS:
  • Strong verbal and written communication skills required including the ability to communicate with standard grammar.
  • Accurate typing and data entry skills required.
  • Above average computer knowledge/technical skills required -(such as: proficient at using search tools, web browsers, email features, attaching files to correspondence, utilizing tracking tools, website functionality, and web chat)
OTHER REQUIREMENTS:
  • This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Compensation starting at $17-25 per hour depending on experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits . You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
Posted 2025-07-31

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